Quite an Experience: The good part was that I got a vehicle, but that is about it. No one was prepared to see me even though I made an appointment for a specific car. When I got there no one knew what was going on, didn't have any idea of what I was looking for, and essentially went searching for a car that I didn't ask to see. When they finally did figure out what I was there to see after I had to inform them myself (they had the wrong car, wrong color, etc)they had to go get the car, I was shown the car while it was DIRTY and had a smell...Luckily for them, I could look over the cosmetic issues with the car. Once I stated interest I made an appt to buy the car, the finance team ( I call the bullies) tried to offer sub-par financing deals even with a buyer with A1 credit, with the payment they treated us like we were trying to rob them. The whole transaction was odd. In the agreement, they included my tags, but the next day tried to back out of fulfilling their obligation because we didn't finance with them how they wanted us to. The salesperson that had fronted the sale of the car was the messenger with this info, when I expressed my dissatisfaction with the info and requested I get what I paid for, he broke contact. I then had to go through a series of other people to verify that my vehicle registration was included in the sale and that they were obligated to give me what I paid for. I asked for additional receipts that I was told I would receive "after the payment went through" and it took extensive measures just to get that to happen. The only reason I got the receipts when I did is because I threatened to use their 5-day warranty against them and return the car for a full refund. They had to repair the tire sensor, ( their "we owe" agreement) because it was in the agreement when purchasing the vehicle, acted like they kept forgetting that aspect, and kept instructing me to "call and make an appt" which another sales person had to handle not the original salesperson. During this, I asked to speak to a manager due to the various issues, and the GM, nor the store manager called me back after multiple requests. I have actually waited over a week to see if they would call and still NOTHING. The second salesperson made some empty promises that she did not adhere to when I did bring my car to get the sensor fixed like topping off my fuel, I mentioned what she said and she just looked off like she didn't hear me. Once my car was fixed I just wanted to go home, the "free detail" wasn't even that. The windows were still dirty, had new fingerprints all over the windows and someone drew dots all on the front and back windows...(weird) If you are willing to put up with some shady behavior to score a car you want...keep your guard up. But if you can find the same elsewhere, GO ELSEWHERE. I have never been treated like this at any other dealership I have dealt with. I'm glad I found my car but customer service has gone wayyyyy down in the last few years.
Leslie Davis-Thompson
Jul 28, 2022
