Recent Reviews from AutoNation Ford Memphis

I first found the vehicle I wanted online. I sent in a submission form online. The sales person then contacted me about the vehicle. It was a used 2015 Chevy Express work van and Auto Nation Ford had 3 in my price range. I wanted to come and look at them but the sales person said they were not ready to go. He sent pictures of vans along with VIN's. He then said I could come to the lot 1 1/2 hours away to pick the van best suited for me. I made the drive, looked at the van, drove it, (I had to boost it off with my van, then put gas in it just to test drive it.) I liked it and tried to negotiate the price to which the sales person said " The price is a no haggle non-negotiable price that is determined and set at another division." So, I agreed to the asking price. I asked the sales person to get me a total (I was paying cash) while I was gone to get lunch and I would be back to purchase it. The S.P. called and told me the van still had to go through service and those cost would be added to the non-negotiable fixed price. I asked S.P. if I could just purchase the vehicle as is, as I do all my own service. S.P. checked with the manager and said it wasn't allowed because of the open recalls. I said, ok, call me when you get a price together and if its still in my price range I would buy it. The next day I called the s.p. back and asked to speak to a manager as nothing seemed right with how things had gone. the S.P. agreed. That afternoon the general manager called me and asked me what was going on. I told him what happened and about the pictures with VIN's . He immediately asked me to send him the pic of the VIN. so that he could be sure it was the correct vehicle for that price. He then sent me a text saying he was going to honor that price and was going to do the paper work and email it to me , which I was relieved to hear. However, I never got an email that evening. I called the G.M. the next morning to notify G.M. to which he suggested to check my spam folder. I told the G.M. there was nothing in it either to which his response was.....I have the sales person working it up now. About 10 minutes later the S.P. sent a text saying he had one of the other vans he was writing up for me. My response was, I was quite satisfied with the one I had already driven and inspected. We then talked on the phone and after bringing to light that most everything I was told or assured of had been false he began yelling at me. I calmly asked "Why are you yelling at me?" He soon calmed down and went back into sales mode. They had sold the van they had promised me. Being a business man and leaving my emotions out of it , I drove to look at one of the other vans that night. It wasn't nearly as clean as the 1st van but it was still in my price range and I needed a van. I agreed to purchase that van. I was not happy about any of it. While filling out the paper work, the S.P. had me sign a recall notification form that, you guessed it, had the same open recalls as the 1st van that they couldn't let go of until they were completed. Someday when I am sitting in a deer stand somewhere, I an going to try and count up how many lies I was told during this process. These guys are dishonest to put it politely.

Tracy Cowan Mar 22, 2021

We contacted salesman Abdule on 1/9/21 to let him know we were very interested in a truck they had listed on internet and that we were coming 3 hours away to purchase. Upon arrival the truck was not cleaned up it looked nothing like pictures on internet! Total disappointment we didn’t even drive it!! That was the point in us calling before traveling is to make sure it was available and ready. We test drove a few other trucks but wasn’t what we had in mind. So we decided to test drive the original truck we drove 3 hours for and it drove great! We told him if he cleaned it up we would get with our bank Monday at start the purchasing process. The loan was approved and Abdule had talked to our banker a few times Tuesday finishing up the process. Tuesday night at 7:45 I text Abdule following up with him about a question I had texted him earlier that day about that he didn’t respond to. He responds “They sold the truck” I said WHAT??? He said “yes mam I tried calling you earlier” which is not true because I had no call from him!!!! He then calls me and tells me some other salesman sold it. He said manager Derrick knew about it and was aware of us in the buying process but because someone came in and financed through their financing companies and got approved they sold them the truck!!!!! I told him that was poor customer service. He said with his cocky self he was salesman of the month or year and that it wasn’t his fault blah blah blah. He took no ownership!!! He was the salesman responsible for our sale!!! Who does this??? I do not recommend them to anyone!!!! They apparently don’t care about customers traveling 3hours to do business with them!!! Mr. Salesman of the month couldn’t even make sure the truck we were traveling 3 hours to purchase was even cleaned up!!! He cleans it up upon my request and then sales it to someone else knowing we were in the process of buying it!!! Shame on you manager Derrick for letting this take place!!!!

CarolandRichard McClendon Jan 13, 2021

Blessed Day, I’m purchasing my 2016 Ford Escape Small SUV from the Ford AutoNation that’s located on MT. Moriah in Memphis Tennessee. “The biggest mistake I made!!!” From the start of the process there wasn’t no sense of urgency, almost everyone at that location was moving very slow or at their on paste... I do understand there’s a process when purchasing a car from a major Dealership like this, but when that process turns into a 4 to 6 hour process, somethings need to be revisited or reimplemented. While waiting and signing documents the salesman let me know that a motor mount needed to be replaced on the Escape and that it’s getting fixed right now, I said okay then he ask would I like to see it I said “Sure” of course... So, we proceed to the Service Department almost everyone back there was joking around and playing or just sitting there, no greeting or nothing (very unprofessional establishment), so we make it to the Escape and I see the mechanic under the hood of the Escape so I start looking around the Escape paint was chipped badly on driver side right above the tire and the driver seat had a nice hole in it ,all this was fail to be mention (please keep in mind the salesman was back and forth checking on the vehicle while things are being process) when the salesman mention the motor mount why wasn’t those things mention, then I ask was the thing I seen going to be taking care of he said absolutely!!! I said okay... Approval came over, sat in with finance he going over everything (Guess what) I didn’t not leave that day with the Escape... I didn’t get the Escape until a week later the things I address was not fixed, didn’t get done til like a Couple of weeks later... Then, I had to take the Escape back to the location the 1st day I drove off because something under the vehicle came off, some type of plastic piece.. Then, the vehicle was driving rough, because something else went wrong.. It was a policy in place at the time stating, within 72hours anything that goes wrong with the Vehicle it will be fixed... So, I took it back to get fixed this the 2nd Day now had to leave the Escape there to be fixed this was just an overnight stay...Okay, I’m riding pretty good for about 10 months and some go wrong with the Turbo assembly on the Escape and call the WolfChase Location for Service, because I didn’t want to deal with the Mt. Moriah location they provide me with Excellent service... Big Shout Out to that Location...Keep staying on Top of things WolfChase!!! So, right at this movement I’m without a Vehicle, because the Transmission went out on it 9/14/20 and the Escape is still is Service as of Today 10/27/20 a whole Month and 2weeks later (Shaking my Damn Head)... I do understand it’s a Pandemic going on.. The communication suck at the MT. Moriah location, they put you on hold for a half hour, they don’t try to compensate you for the inconvenience, it’s been a big struggle for me to get to and from work but me being a descent customer, payment are still being made on time, no payments missed and Lords know I’m been as patiently as I possibly can but I will not recommend getting no Vehicle from the Mt. Moriah location not ever.... Please People take your business else where and I was about to send my sibling to them... I wouldn’t Dare!!! Signing Out!!! A Mad Black Woman ....😠🤬😡😠😡🤬

Kimberly Price Oct 27, 2020

To be honest, nothing went "particularly well." The only "positive" of our experience was that our oil did indeed get changed. The service was subpar and we were not welcomed with much kindness. Legally and morally, it is mandatory for your workers to wear a mask (over mouth and nose). Our experience was the exact opposite: when dropping off the vehicle, our agent was nicely wearing a mask, yet no other employee was, and sometimes these non-mask wearing employees would breach our personal space without a mask covering. We are people at risk and if these employees had given us COVID, there could be significant repercussions. Later, when we picked up the car (after waiting 3 days without being notified well about any advancement in our car's service) the situation worsened. At this point, neither our agent nor any other workers inside or outside the building were wearing masks (some had masks under their chins and some did not even have a mask on their person at all). Our agent would continuously breach a safe 6 feet social distance with us while not wearing a mask and I was asked to pay inside in the Financial director's office, who was also not wearing a mask. I felt that my personal health was being put very much at risk. Later, our agent spent about 20-30 minutes looking for our car keys that were misplaced, showing a disregard to us and disorganization in the facility. After finally finding the keys and bringing our car to us, he realized that one of the service notifications in the car was still turning on despite them "having fixed it." Our agent sat in our car for about 5 minutes trying to figure out this issue without a mask on, further spreading any possible germs in our family car. We do not know if, in fact, this issue was solved or not in the car as the service notification continues to turn on, and we will be dealing with that issue at another car shop. In conclusion, it seems to us that this car service center has a complete disregard for public health, their customers, and any organization and they have lost all future business of car purchases and services from us.

Anna Panetta Jul 16, 2020

This is going to be a long one, but unfortunately, I need the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we had a long trip upcoming. The check engine light was on (already diagnosed by Autozone) and, more importantly, the car was making a grinding noise when it moved. We were told the the service desk would contact us that day or the next with a diagnosis. I called every day for a week until someone had finally looked at the car. We were told that the evap purge valve and solenoid needed replacing for the check engine light and the hood retention holder was causing the scraping noise. The repair was expensive and the hood retention holder causing a scraping noise seemed suspect, so we wanted a second opinion and ended up just paying for the diagnostic. The lady at the service desk conveniently left off the coupon we had used every time she quoted a price. In the end, she still did not apply the discount and I luckily caught it while signing the receipt. All these issues were annoying, but not critical. However, the morning after we got our car back from Autonation Ford we took it to a local repair shop to get a second opinion. A couple hours after we brought in the car, they called to say the grinding noise that Autonation said was caused by the hood retention holder was actually the result of the ball bearings in one wheel being seized, causing the CV-axle to crack almost all the way through. They said we would have been lucky to make it out of Memphis. They fixed the car by the early afternoon (about 6-7 hours from dropping it off) for less money that the simple problems Autonation Ford had identified. To sum up, I spent $140 in a frustrating, week-long process to get an incorrect diagnosis that could have ended badly a couple hours after setting off on a long drive. I would have left a review earlier, but Autonation Ford promised a refund immediately after I wrote them. I have not gotten a check or had my emails returned since. I certainly do not want those mechanics to touch the car again. Avoid this place, you can do better.

Joseph Cremaldi Jun 24, 2020

jcr Jun 24, 2020

My son's car engine light was on, I told him to take it to Ford since it is a Ford Mustang. He took it there on 1-2-20 and was told he needed new spark plugs. He called me and I told him to get the work done. My credit card was charged $287.27. He picked up his car, engine light was off, by the time he made it home the engine light came back on. We tried calling but no one answered. I told my son to call the next day, he did and was told to bring it back in, he did and waited 2 hrs before they looked at his car. He was told that he needed to get all his spark plugs and wiring change to a sum of $550.00. He called me and I was speaking to him on the phone while he was there. I told him to tell them that we just got the spark plugs changed, but when I looked at the receipt, I realized they only changed one spark plug for $287.27. They quoted my son two more prices, one for $400.00 and the other $371.00. I told my son to leave because I didn't like what he was relaying to me. I called back and asked to speak with the Manager, the Manager did answer and told me he will call me back because he had someone in his office, he gave me his number, but he never called me back. I called him the next day, no answer. I left a message. I called again and finally got him, day three, he said things were very hectic and he had not had a chance to talk to the mechanics that worked on my son's car. Not sure when this will happen, I decided to take my son's car to another repair shop because his engine light was still on. They did a diagnostics on his car and determine what it was. They didn't mention anything to me about spark plugs and wiring needing changing. He got his car repaired. Out of curiosity, I asked the mechanic how much do they charge to change spark plugs and wiring and he quoted me $325.00. Wow! This is about what I paid for one spark plug. I believe I'm due a refund because $287.27 to change one spark plug, which was not the reason the engine light was on, is extranomical. I have to pay my credit card for work that did not repair or even come close to repairing my son's car. My son is young and I tried not to think he was taken advantage of because of his age. And I hope I wasn't because $287.27 is a lot of money to pay for nothing in exchange,

EAN Jan 28, 2020

My interaction with AutoNation Ford started off extremely rough as I brought my EDGE in on MLK Monday and left it with a Service Manager on that date to receive a tune-up and road check evaluation, as well as I had requested to have the vehicle checked for an irritating "knock & ping" that was occurring with slow or fast turns , left or right, tight or wide. The service manager I left the car with explained that due to the holiday it might not be evaluated on that Monday (but, I came in with that pseudo-expectation). On Tuesday, by 2:00 p.m. I had not heard from anyone,...so I called to learn that my service manager was unavailable, but someone would get back with me. I called again around 4:30 p.m. and another service manager explained that my guy had gone homw sick, and in his attempts to look up the vehicle,....he informed me that HE HAD NO RECORD of me having brought the vehicle into their shop! So, of course I became extremely worried. I asked this guy if he could confirm that my car was their (whether it had been worked evaluated at all...), and he replied no. So,...I was truly concerned. I came by the dealer on Wednesday, and spoke with a service manager named Steven Justice. After telling Steven my recent two-day history (particularly the concern that they had misplaced my car), and learning that the other service manager had left severely ill on Tuesday and had not setup a service ticket across a 24-36 hour period, Steven became SUPERMAN! He took over the ticket, and we found the automobile on their lot, and he got things going with moving my service, because he was well aware that they had dropped the ball on my service opportunity. Steven got technicians involved and kept me informed as progress was made on Wednesday and then on Thursday morning. He was also great about talking me through a more budget friendly option for replacing my left front axel which was what the technicians and Steven concluded was the knocking and pinging issue. (Also, on Thursday morning, I did receive a call from the Manager of the Service department (I believe his name was Craig). He called to explain and apologize for the mix-up on my ticket never being properly handled by the original service manager. He had not known that I had come in there and already taken things into my own hands and connected with Steven. I gave Steven a big kudo for taking over my ticket and putting me back at ease. To close this out,...I was extremely happy with Steven Justice and the way he handled my service ticket. He was very professional, and made me feel at ease regarding how we talked through the repair options. I would rate Steven high in his customer service, and attention to the customer's needs. I am unfortunately having to also place in this review, that after a somewhat costly axel replacement, I am still experiencing the knocks and pings that I was so desperately wanting to eliminate. So, sadly,...I am of the belief that the axel replacement was not the problem, and this concerns me. I live in Little Rock and commuted up to Memphis and AutoNation because McClarty Ford-Lincoln in North Little Rock had done such a shameful job diagnosing very simple issues on my vehicle. I thought I had found a great alternative in AutoNation, but since my problem still exists, I am still concerned about ever trying to find a Ford service department that can properly diagnose issues. I am closing by saying that Steven Justice was AWESOME! I am under the impression that he had to follow the suggestion and evaluation of his technicians, and that's how we got to this point. But, if it had not been for Steven, I would probably still be having my vehicle in AutoNation Ford's Service department, so I am thankful for the way he stepped up and took over my service request! My 4-Star Rating is for Steven Justice (I'd actually prefer to give him (just him) 5-stars,....but unfortunately I cannot overlook some of the other issues and the fact that my vehicle is still knocking and pinging on turns. 5-Stars for: - Steven Justice - Tune-up completion and road readiness evaluation - Oil Change - For AutoNation Shuttle service coming to get me from the MEM airport on the day of pick-up - F/U and apology by the Service Department Manager (Craig??) 2-3 Stars for: - What appears to have been a costly misdiagnosis of the axel issue. (the noise is still present...)

>> Sean F Jan 31, 2019

Let me start this by saying I’ve had several good encounters with Autonation Ford’s service department. Ron, one of the service advisors, is always great and Jay, the courtesy shuttle driver, is always very friendly when he takes me to work at 7am. However, my most recent experience was horrific and I can’t let it go unheard. Since mid-March, I have brought my car in for the same engine repair four times. The most recent time, Mike, the service advisor, told me there was coolant leaking into the fourth cylinder and that the head gasket was blown (on previous visits they replaced the spark plug and ignition coil, both on the fourth cylinder). It took them two full weeks to diagnose the problem and order the part. During these two weeks and the subsequent days, I left countless voicemails for both Mike and Craig, the service manager. No one would ever return my phone calls. In order to get an update after 18 days, I had to show up in person. My ticket conveniently had just landed back on Mike’s desk, at which point he told me there actually wasn’t a problem at all! Somehow we went from a completely blown engine to absolutely no problems! They drove it for three days to confirm there were no problems which seems reasonable. What’s not reasonable is that they drove it 237 miles and to top it all off, they left me with 17 miles to E in the gas tank. This is just the short version of my horrendous experience at Autonation Ford Memphis. I’m leaving out plenty of other details that added to this horrible experience just so this review isn’t incredibly long (but feel free to reach out to me for more info if you’d like). I will never be returning to a service department who doesn’t understand how customer service works, and I wouldn’t recommend that anyone else go there either unless you like being ignored by service advisors and managers, not receiving any updates, being without your car for several weeks, sitting around for hours while waiting for rental car reservations that were never made, being lied to, having your car driven hundreds of miles without your knowledge, getting your car back with no gas, and not actually having anything worked on when something is clearly wrong.

Kimberly Olswing Jun 19, 2018

My name is Jim Archer and I traded my 2004 ford lariat fx crew cab diesel for a new 2012 ford lariart fx crew cab diesel in April of 2012, at Dobbs Ford on Mt Moriah, because I was satisfied with their product. At that time the salesman was great, the finance mgr then explained just how essential it was for me to purchase the PremiumCARE core coverage with a standard $100 deductible to the amount of $3,272.04! Soon after purchase my rear window switch had to be replaced. Once opened, it would not close back. Dobb's Ford Service Dept took care of it quickly. We use this truck solely for the purpose of traveling to see our grandchildren. I realize it is a 2012 vehicle, but it is kept in the garage, has 36,457 miles of interstate traveling. We depend on it for safety and reliability when traveling long distance. Our previous truck had close to 200,00 miles. So understandably a good service package was ideal for us. On our last trip our check engine light came on. We took it to Dobb's Ford service dept on the morning of Friday, November the 11 for this issue and two additional items at 8:48 am. Which was that the brakes were a little spongy, and the key felt sloppy and you would have to wiggle it to make a connection to start the truck. We understand it takes time to figure things out. I did not hear from them that day or for that matter all weekend. I called Monday, November 14th and they said they would call back that day and they did not. I called Wednesday, November 16th, they said they would call back that day and they did not. Ed, called back on the afternoon of Thursday, November the 17th and told me to come pick it up its ready. He also then told me the following " the mechanic drove it 3 times, and the check engine light would not come on, he told me he drove it a couple of times and the check engine light would not come on, he told me brakes were just fine, he then said yes they could fix the key issue for a 100.00 dollars. I Would not have minded the $100 key issue on say day 1 or 2, but not on the 6th day! I told them I would come pick it up. When I arrived they drove the truck around for me to pick up. When I stepped up in the truck to drive off, the check engine light was ON! It also had the exact same miles as when dropped off, 36,457. I then got out with the door open, and spoke to Ed and told him the check engine light was on. He said bring it back tomorrow. At this point I was extremely disappointed to say the least. I asked to see the service mgr and he was gone. BUYER,S BEWARE! No honor to their commitment! Will seek out other dealership to honor what they sold me! 👎 👎👎👎👎👎👎

Tami Archer Nov 20, 2016

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AutoNation Ford Memphis in Memphis, TN treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (901) 209-1259.

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