Recent Reviews from AutoNation Ford Memphis

I wish there was an option to give zero stars. We ordered a custom built truck in August and after waiting for 3 months with very little contact from the salesman we discovered on Friday the truck had been sold to someone else. They blew us off and said “oh well it happens”. I decided today to call to inquire what steps I needed to take to order a new car and asked how was I to know I would be guaranteed to get my car. After I revealed that I in fact had ordered a car and they messed up he quickly started throwing his co-workers under the bus AND blamed us for not ordering it correctly. So not only does this dealership not have the ability to stay organized enough to get a car to a customer after 3 months, no one is willing to address it and make it right. So what that we have a signed buyers order….. we should have known that we weren’t guaranteed to get the car….. ?????? Who does that?? What buyer would wait 3 months on the chance that they were not going to receive the order? Buyers beware… with the state of new car buying today, go with a dealer that actual cares about their buyers and will make sure you get what you ordered. It’s sad enough that we are at the point that you can no longer buy new cars off the lot but that we have to deal with unethical people too.

Go eddie moore!!!

If I could give this establishment 0 stars, I would. I custom ordered a truck in August 2021. I had to continuously follow-up with the salesman on the status and many times received no response to those inquiries. Due to lack of communication, I requested the information from the salesman on how I could track the order myself. I finally got that information after several attempts and after informing the salesman of this feature that he seemed oblivious to. I notified the salesman when the truck had shipped to see if there was anything I need to do while we waited for it’s arrival. I was told to wait. I also notified the salesman when the website showed it had been delivered and inquired as to the status of when it would be ready. After a couple of days pass with no response, I call and speak with a sales manager and was informed someone walked into the dealership and purchased my custom ordered truck. They never contacted me to say the truck was ready, nothing. They just sold it to the first interested buyer. No apology, no remorse, nothing. The sales manager just said well, we made a mistake, it happens. At no point in the 3 months that I waited did anyone initiate contact with me. I had to inquire each time. The sales manager acted like this was not the first time this has happened and could not have cared any less. Save yourself a lot of headache and find a more reputable dealership to do business with. This establishment definitely does not meet that criteria.

In u

We ordered a truck on August 31st and these idiots sold it to someone else. If people need to order cars in order to get a new car these people need to learn to track their orders better. Not only did they mess up they don’t care. Response was “well this happens”. So if you need a new car avoid them. Go with someone else.

A pleasant buying experience. Staff was very helpful, they didn’t waste my time. They went above and beyond to make sure I was happy throughout the looking to buying experience.

Pricey but they always get the job done when it counts

Good experience to have

My dad Ford-150 been here for 2 and a half months … and they haven’t did anything to it all … they told him it’s $3200 to fix the truck … so my dad Said he will come get it but they charged him $200 to come get his truck that they never worked on .. we will not return back Here we will also tell everyone we know not to come here very bad business they stole my father booster cables

The Employees in the Sales and Service Department are very helpful.

Our service was 1st rate from beginning to end. Our company fleet trucks are purchased through auto nation, which is why we 1st went there, but the service is why we stay. Rick Bohne in fleet sales always does an excellent job. I highly recommend them!

very friendly services and great people!

HORRIBLE Customer service bought the car with faulty bumper and took it back to replace and my car came back with ripped seats, and I was told they didn't know what happened and there was nothing for them to do.

The service department is very friendly and knowledgeable. I broke down in Memphis, TN and had to fly back to Richmond, VA. They were very helpful during this stressful time. Repairs were done quickly considering the part was on back order.

Giving these folks a 5 star rating. Very helpful even as busy as they are. I had the pleasure to deal with Derrick as my sales associate. He offered all the knoesge he could to answer my questions, and when he did not have the answer he did not try to feed me lies. I was there for quite a long time but was well worth it. Derrick was assisting with multiple things at once, and ofcourse having to wait for the finance companies to get back extended the time there. There was a wide selection of trucks that fit my needs and in the price range I wanted to stay. Ranging across many years and models.

Super impressed with the service center at AutoNation. Far more kind and accommodating than the Ford Dealer across town (would not recommend). Customer Care Director, John Stroud is honest, responsive and goes above and beyond in my experience.

Very good experience with AutoNation Mt. Moriah. I special ordered one of the new Broncos which took about 1.5 years to arrive. (Ford problems, nothing to do with AutoNation.) Kristen Moeschle was very helpful throughout the process. They never considered adding dealer mark-up to my vehicle even though I know they could’ve. There are some real horror stories out there but these people were straight shooters. Would definitely buy from them again.

Always very nice when checking in and out, they do great service.

Vert satisfied with the service. Very friendly staff, but left my truck oily and dirty.

Purchase was done remotely. Vehicle was delivered and trade picked up. Easy process and i am very satisfied with the vehicle. Salesman was awesome. Updated review - found out at my first service (moved out of TN shortly after purchase) that there are locking lugs on this car. This was not disclosed to me. I doubt they even inspected this car as they should have found theses and removed them before sale. I have yet to find a tire shop that will remove due to them being so far inset. Everyone says they will damage the rims trying to remove.

Parts department is a joke. I ordered parts online and recieved a call telling me they were ready for pick up. After thirty minutes of waiting, I left empty handed because they can't find anything.

All went swell

Wonderful customer service every time I work with them. Denise Flemming and Ashley Jones are both wonderful Service Advisors.

FALSE ADVERTISING... I found a Ford Bronco online. the price was $31,110 with $500 off. It even said you can buy online. My wife and I went and looked at the vehicle. The sticker said $31,110 just like online. we decided to test drive it. she liked it so I said let's work the numbers. When we sat down the salesman said the manager wants $2500 more than the sticker price. We left.

Went there with the intention of purchasing a vehicle today...even test drove the one we researched and wanted to buy. We were immediately turned off and left once we were told that there was a non-negotiable $2500 added to the sticker price. I could have saved him the hassle of pulling the vehicle out of the building for the test drive if that was the game his manager has told them to play.

I have their extended Warranty with maintenance on my F-150. With Covid I haven’t been able to get things done as fast and as often as I would like, but Auto Nation is doing pretty good at handling everyone. If you just need oil changes and simple stuff, definitely go in the morning.

My car was stolen from here last week. My car was at the shop for three days getting a tire repaired. I received a call Thursday morning from the manager of the service department informing me in a neutral tone that my car was stolen of their lot. No apology. No responsibility taken. No compassion. I was told, "It happens a lot more than people think." There's an implicit expectation a person should have of their car being secured at a place that specializes in securing vehicles. That being said, things do happen, and while I am disappointed that my car got stolen, I can understand that no one can secure 100% of cars 100% of the time. When something does happen on your watch, however, a company with integrity owns what happened in their part of it. They explain what happened, what they did to try and prevent it, and shows empathy with their customer who has suffered an expensive loss. I am incredibly disappointed with the response I received and if it is indicative of the overall staff culture, this is a company that does not care about its customers.

Denise and her leader were very nice and helpful. 4 stars for their customer service. A bit more organized at the desk would be nice, it has an outdated approach where you sort of mill around until someone is free and approaches you. I couldn’t tell who was waiting to be helped or just waiting. No obvious seating, but I didn’t stay so maybe it exists. Parking lot was disgusting, trash and food on the ground. Hard to tell if that was a lunchtime issue or leftover from the previous day(s) Maybe some trash cans would help, but probably not :(. The area (lot, median, building) are tired and it looks like no one cares.

Exceptional Service!

They're good no problems they work with you with whatever you need entire company wonderful

BUYERS BEWARE My husband and I went Friday (9/17/21), to purchase our QuickMetallic (silver) 2019 GMC Terrain SLT. We got there, and were first shown the wrong Terrain. The one we were shown was white. The salesman (Sal Gallina) was certain that was the only one on the lot. I told him it wasn’t. They, then, found the right one. We inspect it, ask questions, raise concerns, and were told “I’ll have our mechanics look at it” “I can get this fixed” which none of that ever happened. The car sat in the same spot the entire time we did the paperwork. Test ride went fine, but my husband asked about the sputtering, and when the last tune up was. The salesman (Sal Gallina) said he’d find out and ask his mechanic. Again, never happened. We told our salesperson (Sal Gallina) that we were aware our credit was not the greatest, so we anticipated a high interest rate. There was a lot of back and forth with the man (Moses) financing our vehicle. “Is there going to be money down?” “Can we get 3 months of bank statements?” and so on. The finance guy (Moses) told us he had “eaten some cost, and took the price down $2500”, which he didn’t. Then Moses told us he was able to get $XXX a month, for XX months at an interest rate of X% and a warranty. I told Moses quickly we do not need a warranty and that we had a GM certified mechanic in the family. Moses said Santander would only finance us the car if we had a warranty on it “High miles”. So I said okay. After doing some research, I found out that by law, lenders are not allowed to require you to purchase any type of warranty, GAP, etc. That warranty, come to find out, was $3700. Now we’re signing papers and its close to closing time. Moses is quickly trying to get us to sign papers so “the security guard doesn’t come and kick us out”, and we bought into that because it seemed realistic. He got us to sign everything swiftly and out the door we went. The next morning, I got five alerts for inquiries on my credit. They ran my husband and I’s credit five times. Totally ran out scores into the ground. To conclude: They lied about the lender not wanting to finance a vehicle with a warranty because of “high miles” and tacked on $3700 to the price of our car with the warranty. They did not take $2500 or “absorb some costs” by any means. They did not address any concerns that we had about the vehicle. They ran our credit FIVE TIMES. They got us to “sign everything quickly” so we wouldn’t read anything that we didn’t like. They gave us an absolutely outrageous payment and interest rate. So BUYERS BEWARE.

I bought a 2016 Ford Explorer about three weeks ago. Since I’ve bought this car I’ve had nothing but problems. Problem number one, when I signed the paperwork, they told me there were no recalls. When I registered the car with my insurance, it had 3 recalls. Problem 2, My radio cuts off periodically while driving. I took back about a week after purchasing this vehicle. They ordered a part and can’t even give me an update. This is the absolute worst experience I’ve ever had buying a car. The management from the general manager, retail, and service manager is absolutely horrific!! Idk who their superiors are but they need to come visit this store because if I’ve had this many problems, I know I’m not the only one and these issues need to be addressed!!!!!

BUYERS BEWARE My husband and I went Friday (9/17/21), to purchase our QuickMetallic (silver) 2019 GMC Terrain SLT. We got there, and were first shown the wrong Terrain. The one we were shown was white. The salesman (Sal Gallina) was certain that was the only one on the lot. I told him it wasn’t. They, then, found the right one. We inspect it, ask questions, raise concerns, and were told “I’ll have our mechanics look at it” “I can get this fixed” which none of that ever happened. The car sat in the same spot the entire time we did the paperwork. Test ride went fine, but my husband asked about the sputtering, and when the last tune up was. The salesman (Sal Gallina) said he’d find out and ask his mechanic. Again, never happened. We told our salesperson (Sal Gallina) that we were aware our credit was not the greatest, so we anticipated a high interest rate. There was a lot of back and forth with the man (Moses) financing our vehicle. “Is there going to be money down?” “Can we get 3 months of bank statements?” and so on. The finance guy (Moses) told us he had “eaten some cost, and took the price down $2500”, which he didn’t. Then Moses told us he was able to get $XXX a month, for XX months at an interest rate of X% and a warranty. I told Moses quickly we do not need a warranty and that we had a GM certified mechanic in the family. Moses said Santander would only finance us the car if we had a warranty on it “High miles”. So I said okay. After doing some research, I found out that by law, lenders are not allowed to require you to purchase any type of warranty, GAP, etc. That warranty, come to find out, was $3700. Now we’re signing papers and its close to closing time. Moses is quickly trying to get us to sign papers so “the security guard doesn’t come and kick us out”, and we bought into that because it seemed realistic. He got us to sign everything swiftly and out the door we went. The next morning, I got five alerts for inquiries on my credit. They ran my husband and I’s credit five times. Totally ran out scores into the ground. To conclude: They lied about the lender not wanting to finance a vehicle with a warranty because of “high miles” and tacked on $3700 to the price of our car with the warranty. They did not take $2500 or “absorb some costs” by any means. They did not address any concerns that we had about the vehicle. They ran our credit FIVE TIMES. They got us to “sign everything quickly” so we wouldn’t read anything that we didn’t like. They gave us an absolutely outrageous payment and interest rate. So BUYERS BEWARE.

Best customer service ever! I was impressed by how professional John Stroud was. Will go for all my repairs!

Not a good dealership.I was sold a car pre existing conditions when I went to go pick it up. They didn’t do a good on inspecting the car before I went go pick it up. I told them about the issues but they don’t want to fix them.

My wife went in today to test drive and buy a pickup truck. The salesmen jerked her around and constantly made changes to the deal as things moved along. They offered her a preposterous interest rate far beyond what the lender approved her for to try and make extra money on the back end and screw her over in the process. They thought they could bully her because they pegged her as an ignorant woman. When she tried to leave she was literally cornered inside the cubicle and told she had no options so she should just take the deal. None of this was true and they lost a sale worth over $30,000. I would not recommend anyone do business here because they clearly have no respect for their customers, and employ these sort of shady characters.

I got an oil change done on my truck representative told me it would be about an hour - hour in a half . My truck was done during that exact time didn't take long at all.

Great service

Customer service is everything! Sonjia delivers! My go to tech Terrell is always on top of things. AutoNation is the only place I take my car for service! Everyone there from the the rep who answers the phone to the parts counter rep are 5 stars!

If you need a car this is the right place

When I push my start button on my car it would start quickly but occasionally it would take a few seconds longer as if it was the early stages of problem. Ms Denise kept me updated as my car would not duplicate my issue. Autonation kept my car two days but was unable to duplicate my issue. Their courtesy, professionalism, updates and no charge insures my return to this shop for service

The worst service department. If you know your parts department doesn't open until 8 why would you schedule an appointment for 7. I dont know about others theres a lot U can do in an hour. Will never buy another vehicle from this location ever just because of their service department. Last week waited 3 hours when told it would be an hour and a half🤬🤬🤬🤬Just saw your response I did not give you a high rating. Did you not read my statement or is this your automated response giving feedback. Once again never again will you get my business

Ms. Sims was very polite and responded back in a timely fashion.

It was awesome , AutoNation is always the best place to go to buy your next vehicle .The BEST

I dropped my vehicle off at Auto Nation Ford on October 19, 2020. I had to have my water pump replaced. The Service Advisor that was handling my ticket was swamped but there was very little communication about what was happening. During this time, I made several calls to the dealership and it was very rare that someone answered the phone. My warranty company called me and said they had been trying to call as well and no one answered. Finally, I decided to drive up to the dealership after my vehicle now being there a month. The warranty company had to send an adjustor out to look at the vehicle in order to approve the claim. I got in touch with manager who was just taking over the Service Department. He assisted and said he would reach out to the warranty company. The dealership was short on workers due to Covid-19 and Covid-19 protocols for quarantine and isolation. It still took a long time for my vehicle to be repaired. After all of the calls, and trying to get on touch with people to connect them to my warranty company. The vehicle was repaired on December 17, 2020..Even though it took a long time for my vehicle to be repaired--- the new service manager was more than willing to do what he could to move the repair along. I am greatful to finally have my vehicle back and thankful for a Service Manager with excellent customer service.

The service department does a great job, especially considering the failures of Ford with parts availability. They kept me in a rental car when my A/C compressor failed in my new truck, even when Ford said they wouldn’t pay for it. They went out of their way in dealing with a difficult manufacturer on my behalf, truly advocating for me. This is the only place I will take my truck for service, and I hope Ford recognizes that people like this service department are the only ones keeping the Ford name good these days.

We recently purchased a new work van from AutoNation Ford in Memphis, TN and had a wonderful experience. The process was quick and easy, and they were able to do much of the paperwork online. We are very happy with our new vehicle and would recommend AutoNation Ford.

Very helpful

Love auto nation ford and great customer service!

Busy but got the job done in a timely manner..

I worked with Norm Gilbert in commercial sales and purchased a used truck completely remotely from CT. It went really smoothly. Was having trouble finding a truck near me at a reasonable price, but found the truck of my dreams online. They shipped it to me and it was a great experience.

I’m very disappointed with my service at Ford Mt.moriah. They had my car for 12 days and didn’t even fix the problem I came in for! Not happy Karen Campochiaro

I won't buy another Ford or anything from Autonation. The PLASTIC oil pan on my 2016 F150 was replaced in 2019 by Autonation Ford Service. It's leaking again, and has been since I bought it in 2020. I'm now using another Autonation Ford Service department and have been waiting 3 months on ANOTHER PLASTIC oil pan replacement that can't seem to come in. The biggest issue is Ford using a PLASTIC oil pan that has to be GLUED ON! I don't know if Ford is that far behind on their cheap parts or if Autonation is behind on paying their Ford bill. Bottom line...no more business for either one from me!

Very friendly and extremely helpful! Listened to my concerns and found the best solutions!

There is a major break down in communication in this place. Too many moving parts and not enough people communicating about what should be done. You can never get anyone on the phone. Call center circulates and no one ever answers. If you do happen to get someone on the phone it seems as if they don’t know the person’s extension that you’re looking for. Then they seem to act as if you’re getting on their nerves when calling to check on your vehicle that if you didn’t call about would have no work done. Keep in mind I’m talking about the whole dealership with the exception of Taylor, my sales person. Second vehicle bought from them in a year and my family and I won’t be back. The experience was that much of an inconvenience for me.

The customer service is great and they always take care of their customers. My experience was great and they do follow ups with all their customers. I wasn’t in the dealership all day like a job.

Service overall was very efficient and a great value for the service. I see why now the Service Department has a full schedule daily. During the Pandemic, Management should reinforce the Masking for personnel that do not follow the protocols set forth by AutoNation in the Sales and Customer Waiting areas.

As always, Ashley was extremely professional and helpful. I try to always deal with her when I come in, she’s very friendly and makes everything so easy.

Awesome experience!

What great service I received on my last visit as I always do honest and quick service.

This dealership absolutely sucks. I dropped my truck off, after 5 days of waiting and not receiving any communication from the service people, I decided to call. I call only to be notified that they are not working on vehicles with my specific issue. They advised I come pick up my truck or leave it with them for 2 months. They were rude and have the absolute lowest levels of customer service I have probably ever experienced. Do not go to this dealership for anything!

Norman Gilbert was easy to do business with. Very knowledgeable and always seemed to be available.

Great customer service, and the wait time wasn’t long at all

I was helped by Ashley. She was EXTREMELY professional & kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, because there were phones ringing and not being answered by anyone else behind the counter (who seemed to be just standing around), but while she was doing that, she never once paused on my paperwork..she continued checking me in. I'm positive the customer on the phone wouldn't know she was helping anyone other than them either, she still seemed to give them 100% of her attention as well...how did she do that?! Helping 2 people at once, yet still managing to get everything accomplished without a hiccup. FANTASTIC! She kept apologizing for the slow down, telling me they were learning a new system, but it seemed to me she had been doing this for years! I didn't notice a alow down at all! I noticed lots of other employees not really doing much, but she never stopped getting things done. I would definitely give her more stars if I could!

Long wait

VERY EASY QUICK PROCESS. TAYLOR, MATT, AND MOSES ARE ALL VERY PROFESSIONAL, ANSWERED ANY QUESTIONGS, AND MADE THE PROCESS FRIENDLY.

I was helped by Ashley. She was EXTREMELY professional & kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, because there were phones ringing and not being answered by anyone else behind the counter (who seemed to be just standing around), but while she was doing that, she never once paused on my paperwork..she continued checking me in. I'm positive the customer on the phone wouldn't know she was helping anyone other than them either, she still seemed to give them 100% of her attention as well...how did she do that?! Helping 2 people at once, yet still managing to get everything accomplished without a hiccup. FANTASTIC! She kept apologizing for the slow down, telling me they were learning a new system, but it seemed to me she had been doing this for years! I didn't notice a alow down at all! I noticed lots of other employees not really doing much, but she never stopped getting things done. I would definitely give her more stars if I could!

I dropped my truck off at 9AM for an oil change, tire rotation and to repair the front tire that had an air leak. At 4PM that afternoon it still was not ready...we apologize ma'am we are behind. Smh

Had the parts I needed when I needed them the service was great

Easy buying experience. Derrick Sails was great to work with!

My experience was super excellent from the time I got out of my car to the end. I give 5 stars for the excellent service.

Ok dealership not for me

Friendly sales associates. Made things happen in a timely manner for a dealership. lol

Great experience as always with Autonation. Drop off was super easy and my van was ready quickly. Pickup was also a breeze. Will definitely return for more maintenance as needed.

Got the first service done on my vechile. they changed the oil and checked all my fluids. I was told my wait time in advance.That's what I wanted. Thanks.

Amazing place to purchase a vehicle! The entire staff makes you feel like family instead of another customer. Super friendly and very knowledgeable! Have purchased several vehicles here and will continue to send everyone I know their way!

my experience with auto nations was great. I found them easy to work with and very friendly and they work to make sure you are completely satisfied. During my transaction I never felt pressured at any time. And at the end of the deal they followed up on every single thing they committed to do. I can honestly say the entire team worked together to make sure I was happy and that I am.

Bought car from California. Dealership arranged for transport at very reasonable price. Vehicle arrived in perfect condition. They took good care of us. Trustworthy and honest.

Professional people.

Was greeted very pleasantly when I arrived at the dealership.

Really good selection of cars and the sales representative was very helpful. Going back to try and get a car.

Pleased with the work performed on my vehicle. Though, not pleased with having set a designated time ahead of service and then having to wait hours for that service on my vehicle. Seems to be an issue with Ford website scheduling and AutoNation vehicle service departments working together with available times. Still, I'll be a repeat customer based on my experiences so far with AutoNation Ford Memphis.

I just got a Mustang Mach E from Autonation Ford Memphis. Jabari did a great job selling us this vehicle and training me how to use it! Dion is an excellent manager and treated us like family. Everyone was very friendly and welcoming. Thank you guys!

Bad experience and no communication had my car a month and nothing was done just got my car sitting ,didnt even offer a loaner or nothing about to lose my job and everything..you think he cared . Excuses ..so yesterday I went and got my car ..it can just sit at home. Parts smh ..two weeks to tell me what's wrong ..then you tell me parts on back order 2 more weeks ..really disappointed in this place with that said never use this place again ..thanks garvin ...

4 that dis Company is big that scamming they customers

Ashley is very professional and friendly. She accomplished the task at hand in a timely manner.

Car dealership

All good

I made an appointment to have an EGR recall problem fixed. I made the appointment online. When I got a phone call to confirm I was assured I would have my truck back in one day. I arrived for my appointment and was again assured I would have my truck back the same day. I was skeptical since he didn’t even look to see what was being done to my truck. About 3pm I had not heard anything so I called. I was told that one recall was completed but they found another one. The one completed was one I never knew about and the one they “found” was why I brought it in. Of course the parts had to be ordered since this is the first one they’ve encountered. They would be in in 3 days. Initially I was told I would get a rental car. I asked if my truck had not been pulled apart yet if I could just get it back until the parts came in. So that’s what I did and made an appointment for the next week to drop it off. I’m glad I called the day before because the parts were on back order and would have wasted my time by bringing it in. I finally did get a call saying the parts are in and that it would probably take a couple days since it is a delicate repair. I was told by my service adviser that he was going to be off Monday but would call me on Tuesday to arrange the repair appointment. That was 3 weeks ago…. I have not heard from him. I will call but I dread it. I hate dealing with incompetence.

I had a great experience at AutoNation Ford. I worked with Abdul twice and both times he did an exceptional job with his customer service before, during, and after the sale.

Garvin in the service dept went above and beyond the call of duty! My family and I are very appreciative and would recommend AutoNation Ford to others.

The lady who checked me in was pleasant. I am afraid they went far too quickly in checking things out on my truck. They did not note the thickness of the tires or where the brakes stand. They did not notice a nail stuck in one of the tires and clearly did not inflate the tires to the proper pressure. They also indicated that the check engine light was not on, even though it is.

Ashley is good at communicating about costs and services. Fast service

Great customer service

The mechanics in the shop walk around like snails except when it's time for lunch or time to get off. Car sales people are just like vultures ready to swoop down on something dead

Great customer service. Ask for Jared.

I made an appointment to take my car in for regular service (oil change, tire rotation) three weeks in advance. Because there was a recall involved, and because the shop was busy, I was told to expect to leave my car for 2-3 days. After a full week, I had not heard anything back about my car - no updates, nothing. I had to call AutoNation Ford over 20 times during business hours to even reach a voicemail box, much less a person who was there. When I finally did reach a service provider, they informed me that my car had not even been looked at yet, and that it wouldn't be looked at to even start work for another 2 days. They also told me I shouldn't try to go anywhere else because "everywhere in Memphis is booked until October." I understand that sometimes shops get overwhelmed, especially with the current way the car market is, but the complete lack of transparency and communication with me was ridiculous. I pulled my car. I'll get the oil changed at Jiffy Lube or something. And I will never, ever go back to an AutoNation dealership of any kind.

24K Maintenance - good service, nice people, delivered as promised.

My car was serviced at AutoNation. The Customer Service was Excellent. I have purchased my last 2 Vehicles from AutoNation. I will always purchase my future Vehicles from AutoNation. This Company is Awesome.

Made appointment online, arrived 15 prior to appointment time, Greeted by Ashley, she was very Professional and Polite, I was having 'The Works' done, Ashley recommended at 40K needed interior filters replaced, I approved, estimated total time 2 hours for all, I was out in 1 hr. 45 mins. Great Job and Thanks.

My experience was great and my salesman was very friendly and very polite and he took his time and was very patient with us.and made sure we got was we came for. and the other staffs was very friendly to.i will tell peoples about them. Thank you all for a great deal . love my SUV.

The staff very friendly . very professional. take time with us with the paperwork. Very professional. We will be purchasing another car in the future. we love AutoNation.

Repairing building in progress. Clean and sanitized

Great knowledge....Exceptional customer service

Abdul is a true professional. Great salesman!

Salesman jarred price was why I bought my vehicle. He went beyond what any other salesperson did for me to find my truck

Mallory and Kristen were very helpful and worked very hard to get the car we wanted for us.

Mallory and Kristen were fantastic and helped us get the truck we wanted!

They always Punctually, they are courteous & friendly staff the coffee always hot & fresh, Grant at the front desk welcome you with a smile.. I hope to see you there next time for this great service the best Ford dealership in Memphis Tn.

My sales men were Jacob and Jabari they were excellent! Did everything they needed to and more! They made sure I left a happy customer. Was willing to put fourth all effort to help me get my new vehicle. They really went above and beyond and my family and I greatly appreciate it. Thank you guys so much!

This is the only dealership that I've used since I bought my car from them in 2013. This last visit was great. Garvin was helpful and attentive and kept me updated on wait times. I really appreciate him and his service.

Service was done fast,professional, and courteous. I would highly recommend Autonation Ford on Mt Moriah!

Ford actually corrected a job that was improperly completed by Firestone I have video footage of the brake job Firestone improperly installed my brake pads yeah and they are brake specialist right? Ford corrected it and I am riding like butter

Awesome and timely

Arrived at 7am, no appointment. David checked me in and my service was completed within an hour and a half. Barely had time to finish a cup of coffee!

I arrived at the service department at 6:45 AM 15 mins before opening for an oil change I was the second vehicle in line. My vehicle was not ready until 10:45. This is unacceptable. I won't be coming back.

Great Service Still GREAT Service, even with all the rules and regulations due to the covid-19 issues. Got me in and out rather quickly, and I didn't even have an appointment. Keep up the Great Work!!!

Terrible service. I was almost to the dealership to buy a car that I reserved and they sold it. I drove over 3 hours. Definitely do NOT recommend.

Best deals for your money, Repairs fair price for the work done , No long waiting time.

Friendly attentive service with a smile! Will definitely be back!!

Excellent

Very disappointed in the sale people and Auto Nation!!! I feel like they just let us walk away, that they couldn't cared less. But in the end we took our business else where and got what we were looking for.

I enjoy my time spent at Dobbs Ford! The staff are friendly and listen to your concerns!

I have always used them and will use them again. I highly recommend them.

The experience was a present one . And the service did not take that long .

I’ve used this location before when my car was hit, and they went above and beyond, fixing things I didn’t even know were broken and communicating regularly about the status of my repairs. Recently I needed to have my battery serviced and asked for a tire inspection. Garvin was friendly and provided me an appointment time early the next day! The battery test and replacement were costly but I appreciated the kind and knowledgeable service I received that day. I would highly recommend going to Autonation Ford for all your tune-ups and repairs!

Every time I bring my vehicles there for one thing I have come back multiple times until the problem is fixed

Great service and very accommodating

Very nice place especially the shutter driver thumbs up

Great experience easy to talk to staff. Always receptive and willing to find a solution to your problem. I didn’t have to call to get a update it was sent via text which helps put your mind at ease vs tracking your car status. Ashley is awesome btw! My go to service dealership

Good people to do business with

My windshield already had a very small crack in it but, when I picked my car up from FORD Motors the windshield was cracked all the way across the whole windshield but, the serviceman never spoke a word about it.

was easy with Daisy as my salesperson. Found what I was looking for.

Test drive, offer sheet signed, credit app completed and then told another customer came back with a check to buy the car. Sales person and manager both said that they would work to find me another one and even work on the price to offset the half day I had lost. Got a text from the sales person the next day offering me the same make/model/mileage car but $4500 higher. Asked about the price and told nothing they could do. Ask for the manager to call me, never happened. Very disappointing to say the least, terrible customer service.

The salesman, Darrell Spearman was Excellent. From the moment I expressed interest in the vehicle, and later purchased, Darrell kept me updated, sent and responded to my texts. Darrell emailed me pictures of the in-stock vehicles when I requested more information, he responded and called me to let me know more about the vehicles as well. Darrell was very professional made me feel very comfortable from the moment I walked into the dealership to the delivery of my vehicle. Thank you Darrell, for all your services.

Everyone that I come in contact with is Always nice and friendly

waited 8 hours to get my tires replaced w an appointment but the staff was fluid about the situation

everything was great as usual. they did a great job

Had a HORRIBLE experience at the service dept. They wanted to keep my vehicle for a week...yes a WEEK for for gasket seal. I had to rent a car for a week. I swore i would never go back..but I had to and dealt with another service rep. Service was much better..so I gave them a 3.

I have been coming to AitoNation since Dobb Ford closed They are the Best The facility is always clean Customer service is outstanding coupled with the quality of work done You all are number 1

I was greeted by Grant who was very detail oriented. We discussed what needed to be done and the costs. He was friendly and precise. So glad that he is part of the service dept. now. His customer service is excellent.

Readily available considering I did not have an appointment

First time I bought a vehicle on line, First time bought out of state. Auto Nation Ford Memphis Tennessee was awesome, the three men I dealt with made me feel like family. the salesman Sidney W. made me feel like his brother. we got the highest trade price and the lowest no dicker price on our 2017 Flex. they also had all the rare colors.

If your looking for a vehicle AutoNation is the place to go very very nice people ask for ask for Carl very friendly will work with you answer any questions you may think of even after you leave he will call you back. If I decide to get a truck AutoNation is the place.

Really bad dealership! Called about a car and no one bothered to see if they still had it until we drove all the way there and it was sold. They could've easily checked when we called. Tried to use the chat feature the next time,, they set up an appointment at the wrong location , not the one that had the 2 cars we wanted to see. Left from there to the correct location to find that one car was a disgusting mess and the other wasn't there either for some reason. They don't seem like they really want to sell cars.

I got a letter with a factory recall in January 2021 for replacing the roof rails on my Ford Explorer. I took the vehicle in on 2/3/2021. Unfortunately they did not have the correct part, so I picked up my vehicle & they would call me the following week No call, so I called back. No part. Long story short, I called once a week until they stopped answering my calls. So I called Forgd Co. Customer Service. They 3 way called the dealership, I was told they had the part & I scheduled the appointment for today 4/21/2021. Guess what, they didn't have the part to fix the roof rail but they fixed another recall that I did not authorize them to fix. 12 weeks really. They did supposedly fix one side only I can fit my finger in between the upper & lower sections of the roof rail. TERRIBLE SERVICE!

I arrived a few minutes before appointment time and was assured that although I was leaving my vehicle, it would be completed and ready before closing time. It was finished 2 hours before time. Well done Autonation Ford.

Very clean shop. Everyone was very attentive to our needs. Mr. Garvin especially. He really listened to my husband and was very helpful. I took my little chuaweenie dog, Mona, and she helped put smiles on faces🐕even with the mask on, you could tell they were smiling.

Excellent as always!

I love how fast my oil was changed and l was back out the door in 1 hour.

The staff was very knowledgeable and friendly. There wasn't any of the stress about buying a vehicle. I will recommend AutoNation to friends and family.

I set up an appointment at the facility on Wednesday for 7am Friday hoping that I would be in and out for an oil change and tire rotation. It took them 2 hours and 39mins to service my car. I could have gotten it done Wednesday!!

All work was completed as agreed and on time. I was very happy with their work. Will definitely use again.

Our Sales guy Abdulghani was great, very helpful, great communication skills, and no high pressure sales tactics.

Willy always takes care of my truck. Outstanding attention to detail. Always confident everything was done correctly

Very disappointed both with the dealer and with the Ford F-150.

Ashley was wonderful! I’m a stickler for follow up and she nailed it! I’ll definitely be back.

This time the wait was not as long, the service tech. was polite and professional. I had to come in 3 times before I could get my car serviced. Need to hire more mechanics. My car was purchased at the wolfchase location.

Today was our second time buying from AutoNation Ford, we received exceptional service both times. Great staff, great prices, and great vehicles!

Had my certified pre-owned car less than a week before check engine light came on. Took it back to dealership and they said it’d be a week before they could even look at it, so I took it somewhere else. Come to find out it has several thousand dollars worth of issues and was unsafe to drive — issues that should have been discovered during its 172 point inspection. Waiting to see if they do the right thing — would love to change this to a 5 star, because the sales team was great to work with.

Unsatisfactory. Had an appointment at 8 o?clock am for an oil change. Vehicle service didn?t begin until 11. No contact from agent about the delay. Wasn?t until I overheard the cashier talking to another customer about the impact Covid had on their productivity that I knew what was going on. Didn?t get out of there until after noon. Never again.

Took a while to get it done but parts was an issue.

Always do a good job with my oil changes

I've been waiting to post because I want to make sure I am not seeing any oil leakage after spending $3,000. We have seen a couple of drops and still watching it. My vehicle was in your shop for 8 days. I definitely expect there to be no oil leaking at all. I first noticed the leak several years back and you all have checked for the leak a few times and couldn't find anything (check your records). Then it was found last year. I have purchased my last 2 vehicles with you and have had both serviced at your service department for over 15 years now. I just hope I do not have to bring it back in for the same issue. I have no issues with customer service. Everyone there great and attentive. I will be bringing the car back in if the leak continues. I am hoping the drops were residual and it has ended.

I had my vehicle less than 2 weeks and the check engine light came on... I have to leave it at their shop for a week before they can even look at it without a replacement vehicle.... I would have came out better keeping the rental car I was paying for. And my 1st note is due soon on a vehicle that messed up before I had it a good month... Communication is not one of their strong points in there

It was a great visit. I bought a f150 pickup truck.

Service is slow

Received two damaged keys, hopefully they both are being ordered today, but other than that things are ok for now

I had an amazing experience with Autonation on Mt. Moriah. Keauntae was my sales associate and he went above and beyond to ensure my experience was perfect. I walked away with my dream car at 25 years old with a good deal. I am very grateful and will continue to refer people to the company and Keauntae.

Great service! They have really worked on their customer service. But, they do not enforce mask even tho it is on the door. A customer was sitting in the waiting area without a mask and no worker said anything to him. But all the workers had masks on. Also, Garvin is the best with service!

The salesman Abdul was ok other than the fact the vehicle wasn’t cleaned up like he said it would be. Not to mention It doesn’t appear it even went through the service dept as it needs brakes and the oil changed. Typical bigger dealer only worried about moving high volumes rather than customer service. FYI I’m 600 miles from you don’t respond with your automated response to contact the general manager. It’s not worth the drive.

Has an amazing buying experience with my salesman Jabari Love at AutoNation Ford on Mt.Moriah! I highly recommend! He answered all of my questions, calls and texts immediately and I knew exactly what was going on at every step of my buying process and the finance team was also very helpful. Will definitely be purchasing all of my future vehicles from them!

This dealer is not worth to trust, on 3/25/2021 I brought my car to this dealer to fix the problem vibration when accelerate. They shuttled me to home. On 5:00 pm 3/26/2021 I asked them they told me my car ready to pickup but they no have anyone come to pickup me. I agreed leaving it till 3/27/2021 they come to pickup me. On 3/27/2021 I called them more 10 times but they didn't respond. At last I called to the receptionist she lets me know shuttle not available on Saturday, I asked her so that I will arrive there by Uber and they will pay expenses, she said the policy not allowed pay that. At I have to pay expense my ride. The service of this dealer so terrible and I never return with them

Service manager Grant is in need of some serious customer service training. As for our personal experience with his "service ", he is disrespectful to young women on the phone and in person when they are unaccompanied. Somehow common courtesy regarding service ability and wait times are not part of the service expectations of his work ethic or quite possibly the company policy. An appointment was made with him and the customer was informed at that time the car could be looked at and the error code could be addressed on the day of the appointment, however after arriving for the service appointment we were told in a very rude fashion that the vehicle had to be let overnight for examination the next day and vehicle may not be available for pick up until the end of the week.

Grant in the Service Department was very dependable and trustworthy and honest. Really was a Breath of Relief to find Someone these Days and Times that shows Compassion and Understanding!!

Rather disappointed, been needing a recall done on my vehicle for 2 weeks but never received a call from the service manager after he promised he’d call me when the part came in.

I first found the vehicle I wanted online. I sent in a submission form online. The sales person then contacted me about the vehicle. It was a used 2015 Chevy Express work van and Auto Nation Ford had 3 in my price range. I wanted to come and look at them but the sales person said they were not ready to go. He sent pictures of vans along with VIN's. He then said I could come to the lot 1 1/2 hours away to pick the van best suited for me. I made the drive, looked at the van, drove it, (I had to boost it off with my van, then put gas in it just to test drive it.) I liked it and tried to negotiate the price to which the sales person said " The price is a no haggle non-negotiable price that is determined and set at another division." So, I agreed to the asking price. I asked the sales person to get me a total (I was paying cash) while I was gone to get lunch and I would be back to purchase it. The S.P. called and told me the van still had to go through service and those cost would be added to the non-negotiable fixed price. I asked S.P. if I could just purchase the vehicle as is, as I do all my own service. S.P. checked with the manager and said it wasn't allowed because of the open recalls. I said, ok, call me when you get a price together and if its still in my price range I would buy it. The next day I called the s.p. back and asked to speak to a manager as nothing seemed right with how things had gone. the S.P. agreed. That afternoon the general manager called me and asked me what was going on. I told him what happened and about the pictures with VIN's . He immediately asked me to send him the pic of the VIN. so that he could be sure it was the correct vehicle for that price. He then sent me a text saying he was going to honor that price and was going to do the paper work and email it to me , which I was relieved to hear. However, I never got an email that evening. I called the G.M. the next morning to notify G.M. to which he suggested to check my spam folder. I told the G.M. there was nothing in it either to which his response was.....I have the sales person working it up now. About 10 minutes later the S.P. sent a text saying he had one of the other vans he was writing up for me. My response was, I was quite satisfied with the one I had already driven and inspected. We then talked on the phone and after bringing to light that most everything I was told or assured of had been false he began yelling at me. I calmly asked "Why are you yelling at me?" He soon calmed down and went back into sales mode. They had sold the van they had promised me. Being a business man and leaving my emotions out of it , I drove to look at one of the other vans that night. It wasn't nearly as clean as the 1st van but it was still in my price range and I needed a van. I agreed to purchase that van. I was not happy about any of it. While filling out the paper work, the S.P. had me sign a recall notification form that, you guessed it, had the same open recalls as the 1st van that they couldn't let go of until they were completed. Someday when I am sitting in a deer stand somewhere, I an going to try and count up how many lies I was told during this process. These guys are dishonest to put it politely.

I made my appointment for an oil change the week prior at the Autonation on Mt Moriah. When I called, I told them I would drop the truck off before 8 and pick it up on my lunch break. I dropped it off around 7:45 and spoke to the representative. He assured me it would be done by 11, in plenty of time. I took an Uber to work then back at lunch. The representative discovered when I arrived that they had not yet started work on my truck. I got my oil changed a week later at Gateway tire. It was also less expensive, and they actually did what they promised on time.

It was Great.. I put 2 stars on accident it was meant for another place... good service I miss my 2013 Ford Taurus Gladis 😞

I took my truck in for service. The service writers were more interested in writing up new customers instead of taking care of the ones already there. Also, the diagnostic fee was almost double of what another Ford dealer charged. I decided to go somewhere else.

VERY VERY VERY POOR CUSTOMER SERVICE!!! LIED TO AND TREATED AS IF MY CONCERNS WERE NOTHING FOR 4 MONTHS. PURCHASED A CERTIFIED PRE-OWNED VEHICLE THAT HAD TO BE TOWED TO THE DODGE DEALERSHIP TO GET A KEY PHOB. BUT WAIT, I WAS TOLD BY THE SALES MANAGER TO HAVE IT TOWED PUCHASE A KEY PHOB AND THEY WOULD REIMBURSE ME. THAT'S YET TO HAPPEN. SECONDLY THE FIRST WEEK OF OWNERSHIP, I HAD TO HAVE AN ALIGNMENT AND FOUND OUT THAT THE ROTORS WERE BAD. BUT WAIT THERE IS MORE, I WAS INSTRUCTED TO BRING ALL PAPER WORK TO THE DEALERSHIP SO THAT THIS COULD BE RESOLVED. I DID THAT AND WEEKS LATER I WENT TO THE DEALERSHIP TO FOLLOW UP AND WAS INFORMED THAT THE PAPER WORK WAS LOST AND HE DIDN'T HAVE (TIME) TO LOOK INTO MY CONCERNS. I WAS INSTRUCTED TO E- MAIL THE INFORMATION TO THE GM, THE SALES MAN AND THE SALES MANAGER. AFTER DOING SO THERE WAS NO COMMUNICATION FROM THE DEALERSHIP UNTIL I FOLLOWED UP A MONTH LATER. THERE WAS A MULTITUDE OF ISSUES THAT THEY FAILED TO RESOLVE. THIS HAS BEEN A TERRIBLE EXPERIENCE THAT I AM SERIOUSLY NOT HAPPY WITH. THE LACK OF COMMUNICATION, THE LACK OF CONCERN AND THE LACK OF RESPONSIBILITY MAKES ME NEVER WANT TO BUY OR RECOMMEND ANY ONE TO BUY FROM AUTONATION FORD.

I did not have a good experience here. I set the appointment online for first thing AM and dropped my car off. I mentioned it was important that I get the truck back that evening for a commitment I had the next day. They told me they were busy but were going to work to finish that day, but worst case scenario the work would carry forward to the following morning. I didn't hear from them so at the end of the day I called and the service coordinator said that they didn't have time to work on it. So I came and picked it up and it was clear it hadn't been touched at all that day, it was in the same parking spot where I dropped it off.

very good attention and they give all the facilities to be able to do a good business, I am very happy to have visited auto plane.

Hands down WORST customer service in the world. Purchased against our better judgment, just to be lied to about inspection and major issues with our "CERTIFIED" vehicle. After taking the time to try to professionally resolve the issue, we were STILL lied to, blew off, and dismissed as of our concerns were mediocre. NEVER AGAIN!!! Take your business somewhere else and save yourself the trouble.

One word AWESOME these people were amazing they went over and beyond helping us. It has really been a long time since I came across a Bussiness being professional ankd polite it took me back to the way it used to be back in the day and I must say it felt real good to be treated like I was appreciated. Keep up the good work because some business act like they could care less.

Gavin was extremely awesome! This was my second service appointment. I was won over from my previous visit. This time I needed my front brakes done and Ofcourse Gavin and his technician took good care of me. I actually plan on coming back soon. I want to thank the AutoFord Nation for their amazing services. Smooth Sailing.

This was one of the best experiences for a Friday and out of town, I drove into the open shop and was given directions to solve my repair needs. A truly no stress experience.

Phil Grant, the Service Manager who handled my appointment, did a great job. I would recommend the Autonation Service Department to any friend or family member with an automobile problem.

On February 6th, 2021, I had my truck towed in the dealership to be looked at. My truck was there for several weeks and never touched or worked on. Finally I spoke to the service manager and thought the repair was done. On February 19th, got my truck back only to find out that all of the work wasn’t done. Called service manager back and he didn’t want to do any more repairs so I had to go to AutoNation Ford Wolfchase. Mind you, I had an warranty from AutoNation Ford. The worst service I have ever received from a dealership. Will never come back. I don’t want to hear anything from anyone from the dealership or GM. Buyers beware of their warranty.

Terrible service and unprofessional. Will never have any work done from them again. Beware of there warranty. It’s a lot of underlining things they don’t tell you when you buy it. I don’t want to speak to speak to any GM or service manager either.

It was just wonderful. I love the environment and my favorite salesman Jabari Love. My family and I just adore him. He is so helpful with all aspects of buying a car. He provides outstanding service whenever we encounter.

very friendly - takes too long for vehicle service -set up appt. for 9:30 am got out of shop at 12;30 pm

Ms. Ashley Jones was a great help. I loved her personality and her professionalism. They my company truck ready the next day. Great service and great customer service. I will be going back for all service.

I had a great experience working with Sal and Abdul AutoNation Ford Memphis to buy my used Ford F-150. They made the buying process quick and efficient without any hassle. In addition, when buying, I had some issues with one of the tires holding air, and they made a replacement with a brand new tire, free of charge. I would recommend anyone looking to buy a car or truck to check out AutoNation Ford Memphis.

I had a great experience working with Sal and Abdul AutoNation Ford Memphis to buy my used Ford F-150. They made the buying process quick and efficient without any hassle. In addition, when buying, I had some issues with one of the tires holding air, and they made a replacement with a brand new tire, free of charge. I would recommend anyone looking to buy a car or truck to check out AutoNation Ford Memphis.

My vehicle was serviced expertly at this location. I will return for service here.

Not great I’m afraid. Repairs took a lot longer than expected. I had to wait 2 hours for a shuttle back to work. The following day I had to call several times to find out if the car was ready. Mainly a lack of communication causing a lot of inconvenience.

John, Thank you for reaching out. I will fill out the survey but I will never set foot back on your facility again. I actually bought my truck from that dealership and I'll be buying another in a year or so and due to the horrible experience I had I won't consider your dealership or any other autonation. In short - you had my truck for 4 days (Friday, Saturday, Sunday, Monday) and all you were able to do was fix a recall. I needed an oil change and some other things done, that didn't get done. The best part is you charged me $191 for the assessment of the other stuff I asked to have done but you couldn't get done. I'm assuming you couldn't have a car in your shop and not charge something - whatever, we all have to make a living somehow. Anyways, it was one of the worst customer service experiences I have ever had: 1. I had no idea you would have to keep the truck for more than 1 day 2. that was mentioned Friday morning (7am dropoff), I needed things done so I was willing to sacrifice for it 3. No one called Friday - I called at 5:00 and that's when i found for sure that you were keeping my car into Saturday 4. No one called me on Saturday - the day I was told the truck would be finished 5. I guess you don't work on Sundays - no one called with any updates 6. Monday - no one called. I called and couldn't get through, finally did and your team was all over the board saying they hadn't even started working on it. 7. When I told her i was going to pick up then they had started working on it...of course That was my experience - pretty awesome isn't it? Thanks for letting me park my truck at your facility for 4 days and doing the recall work for $191, it was a huge help and not inconvenient at all.

I had a great experience with my car repair at AutoNation Ford. I would definitely recommend them to anyone needing service

Service manager John was very pleasant they were quick and I was on my way quickly

Great services fast and excelente sales person

We spend about 150-175k dollars a month in Ford parts. We are currently building roughly 400 to 500 engines a year and most being Ford. However we also do many GM engines. All of which are for diesel applications. One would think, that if that much money was being spent, that service would be of a top priority to said customer. However, amazingly enough, service is horrendous at Autonation Ford at Mt. Moriah. We cant get anyone on the phone. And we email them to get parts. We dont receive prompt responses. It really has made me decide to go look for a better service department elsewhere. Maybe to salvage the relationship between our company and yours we could speak with someone in an authoritative position. Give me a call

There were a lot of things wrong with my vehicle when I bought it some of the things got fixed some after all this time they saved it was never talked about but it was and I'm going to leave my opinion to myself thank you

Since the replacement of my spark plugs, the vehicle like sputters before it starts. Not sure if the gap on plugs not right but needs to be corrected. Garvin was there when I first started the car and did see the sputtering. I thought maybe just a fluke but its not.

All ok. No problems. Hopefully I don?t get anymore of these. This is the second one.

Great job on my oil change.

AutoNation’s Salesman Sidney Wallace, on MT Moriah is the best! My experience during the purchasing of my 2021 F-150 Lariat was amazing. I purchased several cars over the years, but never witnessed or gone through a process, as smooth as this one. He went above and beyond. Sidney was very professional and knowledgeable of the vehicle configurations, I was most interested with. My interaction with Finance and Sidney’s manager was also great. Great service and they know they’re stuff. Thank you all.

Very good people, do what they say. It took longer than I expected considering I made an appointment but it was a Saturday.

Great selection!👍 Carl Carr was great in assisting me with my vehicle.

Salesman here are recommended by consumers who really are unprofessional at best. Down payments are outrageous!!! Especially during the COViD-19 epidemic! I mean one would think there would be compassion, empathy or just down right some type of sensitivity. Just trying to at least relate to job loss, death and the sense of realism due to COVID-19, JEEZ! There were no discounts or any efforts of lowering sticker price sales.

Took car in for factory recall. Door latch and toe link inspection. Door latch not done. Was told it was only on the recall list in case it was needed. Doesn?t make sense to me to put it on the list for recalls if not needed. Just my thoughts.

As always AutoNation Ford Memphis is awesome! Service is great, the agents working are great! Always a pleasure!

Grant was excellent in taking care of my car. Friendly and attentive.

Good service and fixed my car with a recall for free without any problems.

Sidney Wallace made my car buying experience real easy. He was really confident that I was going to get approval even when I wasn't. He went above and beyond to make sure my needs where meet.

SUCKS!!!

Extremely satisfied; staff was courtesy and helpful. I had two sales reps Abdul and Darrell they were both first class. I would definitely purchase a vehicle from this dealership in the future.

My salesman Mr. Metcalf and finance guy Mr. Moses were awesome. Really great car buying experience.

Service is terrible and slow. The waiting was not set up for social distenceing

I am very pleased with my Fusion so far. I was able to get the car I wanted including colors and options.

All I need is a tire replacement and every time I call to see why I haven’t gotten a call back I am told someone will call me. I have yet to hear from anyone. It has been a week. Obviously there is a complete lack of communication within the service department.

Outstanding deal and service!

Very pleased with the service given. This is my third time with Autonation.

I always enjoy coming to get my car serviced because Garvin and the team take good care of my vehicle. They even took care of a factory recall during my service so that I wouldn?t have to come back in again.

Exceptionally Nice and Accommodating Customer Service. Great Customer Service Representatives. Clean and Comfortable Waiting Area.

I was not satisfied with my overall experience during my visit because of the feeling of being rushed. I left with unanswered questions that I wasn't allowed to asked due to time restraints.

Everything is awesome about Auto Nation, I would diffendly recommend Auto Nation to friends and family

We contacted salesman Abdule on 1/9/21 to let him know we were very interested in a truck they had listed on internet and that we were coming 3 hours away to purchase. Upon arrival the truck was not cleaned up it looked nothing like pictures on internet! Total disappointment we didn’t even drive it!! That was the point in us calling before traveling is to make sure it was available and ready. We test drove a few other trucks but wasn’t what we had in mind. So we decided to test drive the original truck we drove 3 hours for and it drove great! We told him if he cleaned it up we would get with our bank Monday at start the purchasing process. The loan was approved and Abdule had talked to our banker a few times Tuesday finishing up the process. Tuesday night at 7:45 I text Abdule following up with him about a question I had texted him earlier that day about that he didn’t respond to. He responds “They sold the truck” I said WHAT??? He said “yes mam I tried calling you earlier” which is not true because I had no call from him!!!! He then calls me and tells me some other salesman sold it. He said manager Derrick knew about it and was aware of us in the buying process but because someone came in and financed through their financing companies and got approved they sold them the truck!!!!! I told him that was poor customer service. He said with his cocky self he was salesman of the month or year and that it wasn’t his fault blah blah blah. He took no ownership!!! He was the salesman responsible for our sale!!! Who does this??? I do not recommend them to anyone!!!! They apparently don’t care about customers traveling 3hours to do business with them!!! Mr. Salesman of the month couldn’t even make sure the truck we were traveling 3 hours to purchase was even cleaned up!!! He cleans it up upon my request and then sales it to someone else knowing we were in the process of buying it!!! Shame on you manager Derrick for letting this take place!!!!

Arrived at 7:00 departed after 10:00 had appointment for oil change tire rotation.

I highly recommend Jim Crain at AutoNation Ford Memphis. We have bought many trucks from him and he is always great to work with!! He goes over and above to make sure you are happy with his customer service.

My salesman , Mallory White , provided excellent customer service and deserved a raise. However her supporting cast not so much. The salesman manager were awful and the service department were grossly under staff, which led to many communication issues that delayed delivery of my car.

It was quick and simple! The customer service was amazing and super nice!

There is no proper follow up to get customer satisfied. Also the way of deal faced was very bad as if I'm not important to get the best solution.

Outstanding. Great people. They were the best. I hope I have my TBird for another 16 years so I can keep coming back to AutoNation Danny

I just purchased a vehicle from there. My hat off to Mr. K Harris my salesman. Great guy, great customer service. They were truthful did not try to hide anything. Great finance manager.

Everyone involved starting with the sells rep was very profession.

Abdul was awesome. He went above and beyond finding the truck I wanted. Caring and professional.

I was in and out at a reasonable time. Work was completed accurately.

My car was the first truck there at 7AM but i didnt get my truck until 3:20pm. In fact, i had to come to the shop 3 times that day to try to get my truck ans they had not even started on my truck until aroumd 1pm. It was the worst service I've ever had.

I purchased a 2020 Ford Explorer. I?ve have to take it back twice! This last time it sat at the service center for a month before they fixed it. They didn?t offer a loaner vehicle or a rental until 25 out 30 days in. I had to find my own part basically way in Atlanta thru a former manager own work at the store in a ATL. My service rep was a joke. I would not recommend them. They are not for the people.

Fantastic service and great shopping experience. Very responsive and straightforward process. Great follow up. Would highly recommend.

Auto Nation gave me an excellent buying experience. They went over the contract, showed me all the bells and whistles, and they were genuinely interested in me as a customer. The Service Dept. is great too. Always ready to service your vehicle and make sure that you are happy before you leave. This is definitely a good place to do business with!

Terrible Communication, and 0 follow up. I have never written a bad review, however I am disappointed on how there have been little to no communication from the sales to financing to shipping, on top of receiving a damaged vehicle. The Salesman himself was good, just did not have a very good support team behind him.

I always have a great experience at Ford! Garvin always has great customer service.

Had multiple serve issues. Took 5 weeks to get it in for transmission and system issue. One item being low air pressure on right, front tire pressure. They said the tire was fixed. Only to find after driving it home that it was never looked at! Found a large nail with a 1? bright green ?button/washer? in the tire. Could not be missed. I took a photo. Took it back and they wanted to charge me $550 to replace the tires. Will never go back or recommend!,,

Well when I first arrived I did not know what to expect. I can say Garvin was patient and he understood that I was on a budget. I asked Garvin about did Ford have another type of way to pay for repairs. He said yes. I applied for Digitnfy and got approved. While the mechanic worked on my truck, Garvin would come and tell me well Angie the mechanic is still working or he would say it is going to be another hour. This was helpful information. The shuttle was good, I wanted to go to Whole Foods to get something to eat. Thanks for having this service.

Worst customer service that I have ever been involved with.

the mt moriah has horrible customer service...or it could've been the fact that I was the only African American needing help and the current employees that were working were Caucasian and didn't see me standing g infront of them for 5min, or maybe im invisible cause the next customer who walked up behind me (Caucasian male) immediately had help offered to him 🤔

Our time with the truck was a really bad experience for our family. We went to the dealership looking for a new truck, and when we found a truck it was given to us looking like a used truck. The truck was not polished, and it was very dirty on the inside. I expected a brand new truck, but instead we got the complete opposite. This experience is not what I was expecting, and the work done on the truck did not look professional at all.

Worst mechanic service ever! If you value your time, money, and vehicle do not go here! They put in a computer board and it stopped recognizing the key. So we took it back to have it looked at. They said they would fix this after all the paying customers cars were fixed. Excuse me? I paid already $2000 and it’s not working!!!!! Also they’ve had it several weeks and last Monday they were to get to it and as of today the mechanic supposedly was working on the wrong vehicle the whole time!!!? What? This has got to be the worst place ever! No one knows what they are doing!! Service is horrible and the mechanics, well obviously it’s time to get some educated on their jobs or hire some that know what they are doing!!!! Unbelievable!!!!!!

My husband and I recently purchased a new 2020 F150 Lariat from AutoNation on Mt. Moriah. Our Salesperson was Darrell Spearman who was professional, informative while also being friendly. We highly recommend AutoNation on Mt. Moriah and suggest requesting Mr. Spearman as your Salesperson.

Sales team is great, service department is awful. Bought a used vehicle from there expecting it to be dealership quality, but whoever did the pre sale inspection didn't do anything to it at all. Intake and cabin air filters were black, tires were 5 years and 8 months old, and when I brought it back to ask to talk to the service manager about it a service advisor said he wasn't there and just keep saying "we did a preliminary inspection" like I was feeding him a bunch of crap. 0/10 would not recommend due to the service department. Sales team was great. This review has nothing to do with them.

I received great service and will definitely come back.

Everything!!! CSR Team, Service, Management, The MT. Moriah location is straight BS... The entire Team...

Taylor did a great job and I am really happy with my new truck

It is a pleasure bringing my truck in for service at landers. Facility is so nice as are all of the employees there. You have won over my business and I hope to purchase my next truck from Landers.

This was one of the better quality services that had at Auto Nation.

I took my car to Grant on Mt. Moriah in Memphis Tn. My car seems to be running better and I'm saving on gas.. THANKS GRANT.. -Respectfully Kenneth and Mary Pirtle

Poor! After waiting three weeks for my appointment I brought my truck in on a Monday, tried to get someone on the phone Thursday, Friday morning I find out the A/C problem has not even been looked at due to a technician not coming to work. The oil was changed as requested but at checkout the system would not let me use the 30000 plus points to pay for the oil change, payed out of pocket. Left with no repair done. Five days with no call or repair done is poor service. Will be going to other dealers in the future.

I was very impressed with the timing of the repair. Super job

Friendly service, salesmen went above expectations and picked up car from AutoNation Honda and brought it to the ford location. Fair no hassle pricing and number of locations.

We sold our vehicle to autonation. They offered significantly more than other places. The process was less than an hour. Very satisfied.

These guys are the real deal! Super friendly, super courteous and very professional.

The staff was very professional and informative. Treated with care.

Excellent service and very friendly service advisor (Garvin).

It was a great experience the crew was knowledgeable and friendly I will be returning

Great experience here. Will come here again. My second vehicle 😊

The waiting facility was safe. The service was timely.

Great Service. Quick, even without an appointment.

Purchased a 2017 f350 recently. it had a big scratch all the way to the bare metal on the tailgate, so i made a deal based in them fixing the scratch. i brought it back on the day their paint guy would be in and he did an absolutely horrid job. there was a very heavy paint tape line, with white paint on the black plastics and runs. they said all they were willing to do was have the same guy retry it and refused to even chip in for a body shop to fix it properly. the fresh paint was chipping off 2 days later at the body shop. ill never even step foot here again, and might never go to an autonation anywhere. they also failed to mention the truck only had one key, and said a spare would cost about $500.

I had schedule to have my vehicle look at for a leak in my sunroof. Noone informed me that the mechanic was on vacation until I arrived there even though I have reschedule this service for next Thursday. I hope this service will be available.

To be honest, nothing went "particularly well." The only "positive" of our experience was that our oil did indeed get changed. The service was subpar and we were not welcomed with much kindness. Legally and morally, it is mandatory for your workers to wear a mask (over mouth and nose). Our experience was the exact opposite: when dropping off the vehicle, our agent was nicely wearing a mask, yet no other employee was, and sometimes these non-mask wearing employees would breach our personal space without a mask covering. We are people at risk and if these employees had given us COVID, there could be significant repercussions. Later, when we picked up the car (after waiting 3 days without being notified well about any advancement in our car's service) the situation worsened. At this point, neither our agent nor any other workers inside or outside the building were wearing masks (some had masks under their chins and some did not even have a mask on their person at all). Our agent would continuously breach a safe 6 feet social distance with us while not wearing a mask and I was asked to pay inside in the Financial director's office, who was also not wearing a mask. I felt that my personal health was being put very much at risk. Later, our agent spent about 20-30 minutes looking for our car keys that were misplaced, showing a disregard to us and disorganization in the facility. After finally finding the keys and bringing our car to us, he realized that one of the service notifications in the car was still turning on despite them "having fixed it." Our agent sat in our car for about 5 minutes trying to figure out this issue without a mask on, further spreading any possible germs in our family car. We do not know if, in fact, this issue was solved or not in the car as the service notification continues to turn on, and we will be dealing with that issue at another car shop. In conclusion, it seems to us that this car service center has a complete disregard for public health, their customers, and any organization and they have lost all future business of car purchases and services from us.

Great good service and attention,, like it,,,,,,,,,,,excellent people,,,,everybody nice friendly

I recommend absolutely nothing. Customer service sucks.

Talked to my service advisor (Garvin Gordon) to set up a time to bring in my car. Arrived, gave info on my request, left dealership, received a call a few hours later to pick up car. Fortunately, I live close to dealership, so my wife helps with my drop off/pick up. Everything was checked, oil change completed. Pick up was fast thanks to Nick. Cashier (Patricia) was courteous and efficient.

CS is meh, I go there because it's close but that's the only reason.

The Worst Service I Ever Had! Service Date: 4/29/20 Invoice: 610694 No communication between Service Advisors. Service took over 4 hours when promised 2 hours. Cost of service was over $90.00 more then told. Spoke with Ford Customer Service and they said they would forward it to Auto Nation and after a month and a half I still have not gotten a response.

This is going to be a long one, but unfortunately, I need the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we had a long trip upcoming. The check engine light was on (already diagnosed by Autozone) and, more importantly, the car was making a grinding noise when it moved. We were told the the service desk would contact us that day or the next with a diagnosis. I called every day for a week until someone had finally looked at the car. We were told that the evap purge valve and solenoid needed replacing for the check engine light and the hood retention holder was causing the scraping noise. The repair was expensive and the hood retention holder causing a scraping noise seemed suspect, so we wanted a second opinion and ended up just paying for the diagnostic. The lady at the service desk conveniently left off the coupon we had used every time she quoted a price. In the end, she still did not apply the discount and I luckily caught it while signing the receipt. All these issues were annoying, but not critical. However, the morning after we got our car back from Autonation Ford we took it to a local repair shop to get a second opinion. A couple hours after we brought in the car, they called to say the grinding noise that Autonation said was caused by the hood retention holder was actually the result of the ball bearings in one wheel being seized, causing the CV-axle to crack almost all the way through. They said we would have been lucky to make it out of Memphis. They fixed the car by the early afternoon (about 6-7 hours from dropping it off) for less money that the simple problems Autonation Ford had identified. To sum up, I spent $140 in a frustrating, week-long process to get an incorrect diagnosis that could have ended badly a couple hours after setting off on a long drive. I would have left a review earlier, but Autonation Ford promised a refund immediately after I wrote them. I have not gotten a check or had my emails returned since. I certainly do not want those mechanics to touch the car again. Avoid this place, you can do better.

This is going to be a long one, but unfortunately, I need the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we had a long trip upcoming. The check engine light was on (already diagnosed by Autozone) and, more importantly, the car was making a grinding noise when it moved. We were told the the service desk would contact us that day or the next with a diagnosis. I called every day for a week until someone had finally looked at the car. We were told that the evap purge valve and solenoid needed replacing for the check engine light and the hood retention holder was causing the scraping noise. The repair was expensive and the hood retention holder causing a scraping noise seemed suspect, so we wanted a second opinion and ended up just paying for the diagnostic. The lady at the service desk conveniently left off the coupon we had used every time she quoted a price. In the end, she still did not apply the discount and I luckily caught it while signing the receipt. All these issues were annoying, but not critical. However, the morning after we got our car back from Autonation Ford we took it to a local repair shop to get a second opinion. A couple hours after we brought in the car, they called to say the grinding noise that Autonation said was caused by the hood retention holder was actually the result of the ball bearings in one wheel being seized, causing the CV-axle to crack almost all the way through. They said we would have been lucky to make it out of Memphis. They fixed the car by the early afternoon (about 6-7 hours from dropping it off) for less money that the simple problems Autonation Ford had identified. To sum up, I spent $140 in a frustrating, week-long process to get an incorrect diagnosis that could have ended badly a couple hours after setting off on a long drive. I would have left a review earlier, but Autonation Ford promised a refund immediately after I wrote them. I have not gotten a check or had my emails returned since. I certainly do not want those mechanics to touch the car again. Avoid this place, you can do better.

Quality service and very fair pricing. Garvin at the service desk took care of us from the first phone call to the check out. No surprises. No extra add-ons.

Lushon took care of my car gave me a good report on the condition of my car with I was very happy with????????My service advisor was very helpful?????? Jay the drive ?????? I have bought 3 cars from this location because it?s a friendly and efficient staff Thank you

Got car in for service done in a reasonable time period.

come get your oil change and rotate your tires

I would recommend Auto Nation for Service, because I encountered good customer Service. I was also told the estimated time my service would take. They explained the reprogramming process to me. Kudos!!!!

Tara is very helpful, respectful, & kind although she's extremely busy at the check in desk in the garage. She's AWESOME.

The service advisor Tara Acree was very helpful scheduling my service so time would not be wasted. She led me to service techs for service questions I had to get the proper answers. The cashier was very polite and helpful with my Ford rewards. This is two good employees.

I got there at 7 am and did not leave until 9:45 am for a oil change and I was the 3rd customer of the morning

They made the car buying experience very simple. They also worked to get me the best finance options so i kept everything very close to where i wanted the deal to be. Great dealership and employees

Great customer service throughout buying and selling process. No pressure at all. Did both deals at my own pace.

getting any assistance after the sale is terrible. they want fix vehicle i purchased Friday.

Let them know what you need and discuss the work to be done. This is one of the few places I have been that did not treat me, a woman, as if I did not have any knowledge about what needed to be done. If I was not sure of what they were saying I felt free to ask again.

overall good, I've used autonation before and still they seem to amaze me but I would've liked to had a repair done before I left the lot instead of a temporary fix.

Very pleasant and is to contact us about new tires.

All of the service employees I came in contact with were super nice and friendly. The work was done timely and I?m very happy with the quality of the work.

All of the employees at the Mt. Moriah location made me feel welcomed. I appreciate the time and effort each associate took to help me to understand the features on my car. The Finance Manager explained the car warranty in detail to make sure that I understood each package. Everyone was so friendly. This was a really good experience.

They called me every other day to keep me informed of the progress on my vehicle. So wonderful!

Everything went well in spite of Coronavirus concerns. Place was sanitary and people were all friendly and polite

I have to say buying a vehicle here was a pleasant experience , where usually it?s a miserable experience. My salesman Mathachan made all the difference, he was very professional, knowledgeable, not pushy, and pretty cool actually.. I love the truck as well!! Thanks Autonation

Since when does it take 4 friggin hours for an oil change and tire rotation. Granted, I'm not a mechanic, but that is just ridiculous. And the worst part about it is the service advisor was so nonchalant and inconsiderate of my time. There were not that many customers in for service that morning, so I am at a loss as to why it took so long, but I was one of a number of customers who got there early in hopes that we would be in and out, but that was not to be the case. One young lady actually had an "appointment", but she still was there nearly as long as I was. I have taken my vehicles to this location for years, and not one time has it taken this long to do an oil change and tire rotation. If the service advisors had taken the time to try to explain what the hold up was, that would have lessened the blow a little, but no such effort was made. Just ridiculous.

Awesome Experience! They have changed my mind about the car buying experience. The whole team from sales to finance was a Class Act! I got the truck I wanted , the value for my trade that I wanted, the finance rate that I wanted and even an extended Ford Factory Warranty! I'm Impressed! I actually got more than i bargained for at Autonation Ford!

I have bought two cars there and had great service from the time I walked in until I left in the vehicle and after. I was satisfied with all the staff there they make it a pleasant experience buying from them.

Mr.Carl Carr will work with you to make sure you get a vehicle that you're proud to own and be seen driving. If You need transportation call or go to Auto Nation Ford On Mt. Moriah and talk with Mr. Carr.

Very professional will return for service. Wish there was not a high turn over with service rep. Enjoy the getting to them and then they are gone

Bought a brand new Ford expedition 2019 begin to have leaking in the floorboard on the passenger side I’ve been back to the dealership three different times being assured that the leak has been taken care of only to discover water in my floorboard again when it rains not sure where this is going to go but I’m still working with the dealership to get this issue corrected whatever it is

Very pleased with your after sale service.

Purchased used car returned w/i 5 day return policy due to many problems. Driver door didn’t lock when in car needed new headliner as it was stapled in (which took 5 days as we heard service didn’t know how) when we got car the windshield was broken then the check engine light came on. My biggest problem is that I returned the car on February 17th and as of yet I have no received my refund. I will not ever buy another car from any of the AutoNation establishments and I will discourage everyone I know and meet looking for a car to not do business with such a disreputable company.

I wrote earlier about being very disappointed because I ended up with a "smoker" vehicle. After I posted the review, the dealer responded to me and asked me to call the General Manager. Dion, spent most of the day with me and completely fixed my issue. He bent over backwards to make it right and Autonation did. I was quick to point out what went wrong...let me be just as quick to point out what went right. Autonation has a customer for life from me.

We went and looked at a few cars here, and got the Sales girls number, and I decided to go look elsewhere just in-case! We never made it back the same day, but the girl, Taylor, kept in touch with me all week about new vehicles they had coming in! That following weekend we went back and she helped me get my very first OWN CAR! No co-signer needed ! I was super elated !

Biggest issue is the exit. They are limited on space and have such a volume it is hard to exit from lot once service is completed because of crowdedness of new vehicles.

I am a returning customer and love the personal service.

Fast , courteous, friendly. One of the best experiences I have had.

I could not believe I had to wait 6 hours for 1 tire to be replaced. The customer service was horrible. I had to keep going out for an update. Shaun never came in to give any type of update. After 4 hours, I had to speak with the manager John which resulted in 2 free oil changes and 2 more hours of wait. Shaun even ordered the wrong replacement tire and did not offer an apology. It was like it was no big deal to him that I had been there since 6:30am

That was the fastest I have gotten anything done in 5 years faster service people were nice and courteous thank you

This was a great experience in my purchasing a new vehicle. The salesmen Carl and Steve were on Mt. Moriah in Memphis, Tennessee were very helpful in recommending the right size vehicle since I needed to downsize from my previous 2009 Ford Explorer. I was quite satisfied with the longevity of Ford vehicles.

Dropped off early Friday and was told oil change and recall would be complete by 2. Wife took off work to take me back to shop. 2:30 we called since we hadn?t heard anything. They didn?t know where the truck was located and said they would call back. 4:00 got a call that they were wrapping up the oil change. Couldn?t pick it up that late. Had to be at work at 6am so had to borrow a vehicle. Picked up next day and was told they had fixed sunroof. Nope, still broken. No discount taken at payment for enormous inconvenience. Will never return. Will not purchase next vehicle here.

Great buying experience at AutoNation Ford Memphis. Staff was professional and courteous without being pushy. Delivered the information I was looking for in a timely manner, and then left things in my hands until I made a decision. Meanwhile, other local dealers were literally pestering me to death. Would definitely recommend to a friend.

Was told when I dropped truck off the price would about 39.75. When I picked up it was 69. 73.

don't leave a customer car in shop for 12 days and do nothing toward repairing it. it happened to me. had to have car towed to Lenders for repaird

My son's car engine light was on, I told him to take it to Ford since it is a Ford Mustang. He took it there on 1-2-20 and was told he needed new spark plugs. He called me and I told him to get the work done. My credit card was charged $287.27. He picked up his car, engine light was off, by the time he made it home the engine light came back on. We tried calling but no one answered. I told my son to call the next day, he did and was told to bring it back in, he did and waited 2 hrs before they looked at his car. He was told that he needed to get all his spark plugs and wiring change to a sum of $550.00. He called me and I was speaking to him on the phone while he was there. I told him to tell them that we just got the spark plugs changed, but when I looked at the receipt, I realized they only changed one spark plug for $287.27. They quoted my son two more prices, one for $400.00 and the other $371.00. I told my son to leave because I didn't like what he was relaying to me. I called back and asked to speak with the Manager, the Manager did answer and told me he will call me back because he had someone in his office, he gave me his number, but he never called me back. I called him the next day, no answer. I left a message. I called again and finally got him, day three, he said things were very hectic and he had not had a chance to talk to the mechanics that worked on my son's car. Not sure when this will happen, I decided to take my son's car to another repair shop because his engine light was still on. They did a diagnostics on his car and determine what it was. They didn't mention anything to me about spark plugs and wiring needing changing. He got his car repaired. Out of curiosity, I asked the mechanic how much do they charge to change spark plugs and wiring and he quoted me $325.00. Wow! This is about what I paid for one spark plug. I believe I'm due a refund because $287.27 to change one spark plug, which was not the reason the engine light was on, is extranomical. I have to pay my credit card for work that did not repair or even come close to repairing my son's car. My son is young and I tried not to think he was taken advantage of because of his age. And I hope I wasn't because $287.27 is a lot of money to pay for nothing in exchange,

Great overall service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I called several Ford dealers around my area and I couldn?t get my deal. So, I decided to carry my search for a 2019 F-150. I called AutoNation and told my salesman what I wanted and what I was offering. My salesman said give me 30 minutes and I?ll call ya back. He called me back and said the white F-150 was pending. What would your 2nd choice of color? I said silver. He replied, come on over and sign your paperwork. I made the 21/2 drive to pick my new 2019 Ford F-150 up. No hiccups no surprises.

I advise NO ONE to come to AutoNation Memphis for ANY type of service, repair, etc. Slow, incompetent, lack of any real customer service.

Ibwant to thank Yammonika Patterson at Autonation Ford on Mt Moriah for an awesome experience. She is the best. Took care of all my needs.

Horrible experience y?all need a new service manger as well as new mechanic staff I spent 5 hours on a oil change and tire rotation because parts department didn?t have any lug nuts in stock and the service guys were not honest just horrible I will never come back

Professional Team. Did a fantastic job. Kept me updated on the status of my car

So, this is my experience since leaving my last review. The Manager Tonnaris did reach out to me and offered to make this situation right. I took the vehicle back and It took (9) days, which was a huge inconvenience, but I will say that he did make sure that the issues the vehicle had were taken care of. He kept an open line of communication with me and I feel as though him and the salesman Derek Sails totally redeemed themselves for the time, and effort they took to make sure this matter was handled properly. So I can count this experience as being a good one. I now have the pleasure of enjoying my van. Thanks for marking this right.

I give 5 💫 stars!! I take my vehicle for oil change. Always fast excellent service. Garvin, my service writter, was extremely helpful. J, the shuttle driver, is always courteous. All the service and repairs I requsted was completed plus an air filter was changed. My Ford Escape was ready the same day. Thank you AutoNation Ford Memphis.

They kept my car for 3.5 days and could not get an answer as to status when I called. 3 times. Broke down and went there Thurs at noon. They pulled car into service area when I had to leave. Charged me $174 for the part that they show as 70 on the parts list. Then another $300 in labor to stick in piece that had 2 screws and access under the dash. Promise I will never go there again. I will drive to Southaven MS for service before going here again.. Oh they also would not work on the FORD INSTALLED Remote start that is a FORD part.

My experience was one of the best ever, Tae was the coolest person and he pushed to get me the best deal I could get and I appreciate his help.

I really enjoyed my experience with Auto Nation. The customer service was for professional and quick. I wouldn?t mind recommending this dealer to anyone thanks for your hospitality.

The vibe I got from here is it?s all about the sale. Once I purchased my van for almost 10,000 cash out the door. The service and communication cease to exist! Just rude, and nonchalant, no return phone calls from not one person I contacted, including the salesman Derek, or the manager TC, so pretty much if you wanna purchase a vehicle and then get completely shunned by everyone except the operator who can only transfer your calls, then this is the place to go. Very poor experience more of a shyster experience,

Recently purchased four tires for my Ford Expedition. Received a great price on them as well as fast service. High quality in both service and quality. It will be my pleasure to readily recommend AutoNation's Service Department to anyone. John Echols

Excellent sales and service staff.

The service advisor made my experience a complete "win". God willing I only want the same advisor going forward.

Terrible place. Charged me 1241.41 dollars for a car wash!!! The guy David said that they needed a special chemical to clean the ammonia smell in my car. When I asked him what chemical he used, he told me it's only labor cost for vacuum and shampoo, which means they charged me 1000 extra dollars for a car wash!! What kind of car wash is this expensive?! Do not come to this place.

Great customer service and not a long wait.

Don’t bother to make an appointment for an oil change like I did, it won’t matter. Took over 2 1/2 hours and had to cancel my first client because I ran so late! They do good work, but they should tell you the truth about the time and not to bother with making an appointment because it won’t count.

I Love this place - nothing but great experience and and very professional every time. Yesterday service appointment - right on time and in and out in about an hour. David Lane was the best.

Quick and ready to help!!

I had the best experience! It was raining so hard, shining inside! David the advisor was helpful from the day I walked in to make the appointment until the day I had my car serviced! Thank you David Lane for taking great care of me! Ladies go see David Lane he will make sure everything dealing with your car is taking care of!

I wouldn’t advise anyone to utilize AutoNation Fords’ service department on Mt. Moriah in Memphis, TN. They do not value their customers nor honor their vehicle protection plans as they are purchased for nor designed. I have been having an issue with the rear end of my brand new 2018 Ford F-350 for the past 2 months. May I add I have the Platinum Vehicle Protection Warranty along with an extended warranty. When I had the opportunity to speak with the General Manager, Mr. Deon Harris, about my vehicle and how the service manager, Mr. John Echols Jr., was handling my case his response was and I quote, “he could not help me and that’s why he hired a general service manager”, but under the same breath, while I’m still standing by, he had the time to talk to his service manager, Mr. Echols, about his vacation he just recently took from October 14-20th, 2019. Then Mr. Harris saluted Mr. Echols with a jar of apple pie moonshine as a souvenir from his trip. All while I’m standing by wondering what measures need to be taken to resolve the issue with my vehicle. Neither men showed me any regard as a valued customer. I feel that I should be considered as a valued customer considering in the past 12 months, I have purchased 5 high end vehicles from this company for my business. I feel that my case was handled with negligence and that I personally encountered a certain amount of prejudice during the various interactions from Mr. Harris and Mr. Echols.

We walked in told them what we were looking for and they showed us the vehicles we made our purchase. The employees there are great

As a novice at buying cars via internet, I feel it’s important to share my experience with “other” novices about AutoNation Memphis and, in particular, Keauntae! In short, I wish all sales professionals were as good as him! From the initial intact through the sales process and all the way to the closing, the transaction was smooth and effortless. Keauntae even picked me up at the terminal! Wow! The car was in the condition as described in the ad. No tricks or gimmicks......just honest dealings. Would recommend any potential car buyer to seek AutoNation Memphis for their next purchase.

I had a good Experience at Auto Nation.Service Manager was very helpful.All associates seemed to be customer oriented! Thanks

Just bought a new 2019 F250 king Ranch sales person Mr. Harris was awesome and so was Mr. Bobby in the finance department. I would recommend!! Everything went great , thanks AutoNation.

I am 72 years old and I have never experienced worst service from any vendor in any industry in my life! Lying, unprofessional service advisors who will not answer the phone. Kept my car for almost a month and still didnt fix it. Only called the warranty provider ghe day before the repair so my rental car was not covered. The car was still showing the engine light and the Autozone report was showing the codes that they supposedly fixed. I was reluctant to take it back but they assued me and my son that I would have my car back the next day. They said the car had another issue and they would call Allstate to check coverage. As of today, they have not contacted the warranty provider so I will gave to cover the cost of my rental car. I dont know what else to do but if I ever get my car back, I may never drive down Mt. Moriah! I would hope no one would ever have to endure what I have experienced with this service department. I would never reccomend them yo my worst enemy!

Great experience I were able to do it on my own. Wishing my interest rate were lower.. but overall I am happy with my new vehicle.

Autonation Ford service can improve by answering the phone and tell a customer the status of their car and it shouldn't take 2 days to find out the status. They stated that it wasn't the battery and then when I finally get them it is the battery and some fuses but the service was already done and they didn't give me a chance to say that I wanted it done or not. When I came to pick up the car I see all these other things that my car needs on the receipt that is considered maintenance. They had the car for 2 days..why couldn't they just tell me that on the phone when I called for status on my car.

The Customer Service was Excellent. I had booked a Service Appointment on line. As soon as I arrived at my appointment time I was acknowledged with such professionalism. I was asked if I was waiting and told to go to the waiting Area. The waiting area was Fantastic. Comfortable Seats, TV, Donuts, Coffee, Water, Hookups and desk for Laptops. My wait time was not long. David was my Service Tech. He was Extremely Nice. He came in to the waiting area and got me when my car was finished being serviced. He walked me to the payment desk and told me everything that was done to my vehicle. I had the VehicleCare prepaid plan so i did not have to pay for this Maintenance Visit. I would recommend this AutoNation location to any and everyone.

The experience felt like I was being pushed through a very impersonal assembly line. When I checked in my vehicle, the employee could not see any of the information I provided when scheduling. I did not receive any progress updates during the day. The employee did not call the number I provided to working hours. I requested a technician inspect a certain component of my car, but that was not done. They wanted me to sign and pay without reviewing the work that was done.

Before visiting the dealership, I sent in a list of features I wanted on my select vehicle. I was told, "I think we have that on the lot." I'd heard that once before from another dealership. Both times it proved untrue. They simply wanted to get me on their turf. After I arrived, a salesman suggested I consider purchasing a loaner vehicle for a reduced price. Eventually, realizing I wasn't going to settle for a different package, another salesman searched the national database. It took awhile to find two matching vehicles on lots in Florida and Washington D.C. By the time we worked out the details on a trade-in, transportation, financing, and various warranties (of course), I was there for a total of 4 hours! In the end I felt like everyone did exactly what they were trained to do but that they were using a model of car-selling business out of the early 2000s. Everyone was pleasant, and I don't blame them for dragging out the process. Still, I can understand why people prefer purchasing their vehicles online or through CarMax. Had I not been in the market for a new vehicle, I would've done the same.

Excellent service everyone was very courteous and professional

Nice staff and will work with you.

Doesn?t have a sense of urgency and be more organized..

Mr Carl Carr worked with me and they was all very patient and I was able to leave with my new car

Autonation provides great and professional Service. Even though the process was long, the salesman kept me updated and ensured me that they were shopping for the best rate for my car!

Came in for rotate and balance plus front end alignment. Sadly, my front end is shaking at 60 mph , plan to bring it back. I am sure they will square it .

Horrible service department

He did a good job and very nice I told him what I was looking for and he listened to me so I thank u

I had an awesome experience at Autonation Ford. Carl Carr was my sales person and he was on point!!!

Came in unsure if I was going to leave with a new that day. It took all of a hour and a half and I was approved and I got one of the cars that I truly wanted. Thanks to the manager for coming out and talking to me and Abdul.

Go see Abdul! I was able to trade my car in thanks to him!

I had recently got my drivers license. My brother referred me to AutoNation. These guys were great. Alan worked with me and he was very helpful and thorough. He helped get the car that I actually wanted. I would definitely recommend these guys to anyone who is looking to buy a new car.

Craig is the best service manager ever. The service department at Auto Nation Ford is second to none.

We had a Great salesman and the whole staff that we met was very personable.

I have nothing but great raves for the quality of customer and automotive service Ford Auto Nation provides.

They were very friendly and serviced my car quickly. I only waited about a little over an hour, which is pretty good time as busy as they were. Only thing is, afterwards, my time and date were stuck and wouldn't reset. Finally, this morning, it miraculously reset itself, so, now we're good!

Everyone was nice and friendly that I came in contact with from the time I drove in and while I waited in the inside

LOVED IT!!!!! They were amazing, really took care of me, they knew i was in a hurry and got me out of there in record time, Worked with me and got me the car i wanted at the price i wanted. would highly recommend them to anyone looking for a new or used car. Thanks again guys, definitely will see you next time I'm in the market for a car.

Absolutely outstanding service for fourteen years on my Ford Ranger.

A+++++ recommended! The maneger (Mr jerry) was great guy . And associate ( Mr McDaniel )was very patience’s on us and gave us more than what we expected..

I didn?t rate the repair rating because I haven?t experienced that part yet.

I made an appointment several weeks in advance to have recall service performed on my 2010 Ford Escape. I dropped the car off at 7:00am and was told that I would be called when service was complete. I never received a call and the service department never answered the phone when I repeatedly tried to call to inquire about progress on my vehicle. I ended up driving to the dealership to inquire in person and was told they cannot perform the recall maintenance today but could tomorrow if I left overnight. I was told that the person that set the appointment did not setup the appointment correctly and they did not have what was needed to to perform recall maintenance. Needless to say, I did not leave my car and will not return to this service department.

My dealer was very professional and helped us find a very good car.

I got a recall notice about replacing my airbag. Although, I wasn't happy about having to spend my time getting this replaced, the service department did it in a timely manner. I dropped off my 2012 Fusion at 8:15 am, was taken home by a driver, and I picked it up around 2:25 pm later that day. The service rep was friendly and knowledgeable.

Jonathan was friendly, detailed, explained what my car needed and didn’t do service that wasn’t necessary. Even though the person I talked to didn’t put my appt. in the computer and two of your employees were out, Jonathan made sure my car got serviced.

We had a great experience with AutoNation. Buying two vehicles when I wasn't sure exactly what I wanted was rather daunting, but the sales people were extremely patient and helpful in answer all my many questions. Financing went smoothly, too. All in all, I would definitely recommend this dealer.

Our salesman Law was knowledgeable polite and friendly. Great experience

Great experience shopping for my new car. I had never owned a ford before and I?m please with the choice of car and dealer

AutoNation was a very professional establishment. They were very easy to deal with and I would recommend them to anyone.

Moses was awesome to work with. Give him a call he will work hard to make you happy and get you in the car you want.

The service was spot on. The technician made the diagnosis and provided the cure in a very timely manner.

Auto Nation should never allow police without warrants to enter a person vehicle while it is in there care.

Not sure why I had to pay approximately $200 (including a$79.99 labor charge) to replace defective lug nuts that swell on my 2018 Ford Escape. The swelling prevents the lug nut wrench supplied with the car from fitting. Would put me in a serious bind if I ever had a flat while traveling. I'm assuming that the defective lug nuts were replaced with "new" defective lug nuts that will also eventually swell. When I asked the Service Advisor if this was covered under a recall or warranty, I was told no.

Great service great dealer ..advisors great and building Look great

Overall process was Quick and Simple, great staff very helpful

They had my truck for a month and half and never diagnosed the issue my 2018 F150 is having! Every time I called I was told I would be end of the week end of the week! Service manager told me Monday that I had his word a Tech would be on it by Wednesday (today). No tech was on it by the end of the day so I went and picked it up to take it to a different Ford Dealer.

Being honest and not trying to deceive people with playing with the numbers.

I bought my Sorento from Derrick Sails and Ronnie Harris they where so great to work with. I’ll definitely continue to business here. Highly recommended

Got a good deal from a team who was willing to work for my sale. No pressure, just trying all angles until we got the deal to work with my budget. Came away with the excitement and pride of a brand new ride without feeling like I got taken. Enjoyed the experience. Thanks, Keauntae, Steve and Ronnie.

Awesome !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are so awesome this is my fifth purchase from this location.

Absolute garbage place. Had a typo on my loan and charged me $7k extra. Didn’t catch it till the loan was approved, and they said it’ll take time to cut a check while we wait and collect interest. We were only buying a car because AutoNation dropped our car off a loft and totaled it while servicing it. Would not go here again.

I would not recommend I had to wait over 3 hours for an oil change.

The waiting room needs to be improved, especially for those that will be there for hours.

Switched from a Chevrolet to a Ford and worked with Derrick Sails, couldn’t have went smoother. Communication was great, got top dollar for trade in and was just overall nothing like what you see in the movies when it comes to buying a car, very pleasant.

NEW EXPERIENCE/ NO HAGGLE -- GREAT GROUP TO WORK WITH! THANKS

I took my Ford 150 in for service and was very pleased with the professionalism of the Service Department.

My first time at auto nation but certainly no my last! The service was exceptional and I’m very happy about auto nation taking care of my recall!

Great experience. Great vehicle.

I got to work with a very nice guy, Steve. It was an ok experience the mechanics didn’t hear the problem the first time but I was able to show them and they got it all fixed.

Grant Stevenson helped me out and did a great job getting me in and out quickly

our sales man, Jerry Metcalf, Moses and Mr. Bobby Hodge was great, very professional and courteous. I would highly recommend this location of Auto Nation to family and friends.

Personable and Helpful!!!

Would love to have waited until our car got fixed before filling this out but... My wife dropped off our Escape on Thursday, 2/7 because the plastic panel under the passenger compartment was flapping and scraping the pavement as she drove it (not the first time this happened). Mike told her it was fixed but halfway home she was already calling him because it wasn’t. Friday morning, Mike says it must be something else so she has to get down on her hands and knees on your shop floor to show him it was the same exact problem. She gets the call from Mike that it is ready but on her way home she once again experience the same problem. She called but no call back. See you Monday! We bring our Fords here for service and bought the Escape from you. This is not the type work we’ve had from you in the past. Also, don’t cut and paste the same message about calling your manager. He can pick up the phone and call us!

I'm leaving 1 stars because I can't leave zero. This place had my car for 3 weeks and never fixed it. Would only work on it 1 or 2 hrs a day or when they had nothing else. After three weeks I had a tow truck come pick it up and deliver to my house. Autonation charged me $500.00 and didn't fix it.I fix the car myself when I got it home in half a day. I would not let this place work on my bicycle. Never again...

My interaction with AutoNation Ford started off extremely rough as I brought my EDGE in on MLK Monday and left it with a Service Manager on that date to receive a tune-up and road check evaluation, as well as I had requested to have the vehicle checked for an irritating "knock & ping" that was occurring with slow or fast turns , left or right, tight or wide. The service manager I left the car with explained that due to the holiday it might not be evaluated on that Monday (but, I came in with that pseudo-expectation). On Tuesday, by 2:00 p.m. I had not heard from anyone,...so I called to learn that my service manager was unavailable, but someone would get back with me. I called again around 4:30 p.m. and another service manager explained that my guy had gone homw sick, and in his attempts to look up the vehicle,....he informed me that HE HAD NO RECORD of me having brought the vehicle into their shop! So, of course I became extremely worried. I asked this guy if he could confirm that my car was their (whether it had been worked evaluated at all...), and he replied no. So,...I was truly concerned. I came by the dealer on Wednesday, and spoke with a service manager named Steven Justice. After telling Steven my recent two-day history (particularly the concern that they had misplaced my car), and learning that the other service manager had left severely ill on Tuesday and had not setup a service ticket across a 24-36 hour period, Steven became SUPERMAN! He took over the ticket, and we found the automobile on their lot, and he got things going with moving my service, because he was well aware that they had dropped the ball on my service opportunity. Steven got technicians involved and kept me informed as progress was made on Wednesday and then on Thursday morning. He was also great about talking me through a more budget friendly option for replacing my left front axel which was what the technicians and Steven concluded was the knocking and pinging issue. (Also, on Thursday morning, I did receive a call from the Manager of the Service department (I believe his name was Craig). He called to explain and apologize for the mix-up on my ticket never being properly handled by the original service manager. He had not known that I had come in there and already taken things into my own hands and connected with Steven. I gave Steven a big kudo for taking over my ticket and putting me back at ease. To close this out,...I was extremely happy with Steven Justice and the way he handled my service ticket. He was very professional, and made me feel at ease regarding how we talked through the repair options. I would rate Steven high in his customer service, and attention to the customer's needs. I am unfortunately having to also place in this review, that after a somewhat costly axel replacement, I am still experiencing the knocks and pings that I was so desperately wanting to eliminate. So, sadly,...I am of the belief that the axel replacement was not the problem, and this concerns me. I live in Little Rock and commuted up to Memphis and AutoNation because McClarty Ford-Lincoln in North Little Rock had done such a shameful job diagnosing very simple issues on my vehicle. I thought I had found a great alternative in AutoNation, but since my problem still exists, I am still concerned about ever trying to find a Ford service department that can properly diagnose issues. I am closing by saying that Steven Justice was AWESOME! I am under the impression that he had to follow the suggestion and evaluation of his technicians, and that's how we got to this point. But, if it had not been for Steven, I would probably still be having my vehicle in AutoNation Ford's Service department, so I am thankful for the way he stepped up and took over my service request! My 4-Star Rating is for Steven Justice (I'd actually prefer to give him (just him) 5-stars,....but unfortunately I cannot overlook some of the other issues and the fact that my vehicle is still knocking and pinging on turns. 5-Stars for: - Steven Justice - Tune-up completion and road readiness evaluation - Oil Change - For AutoNation Shuttle service coming to get me from the MEM airport on the day of pick-up - F/U and apology by the Service Department Manager (Craig??) 2-3 Stars for: - What appears to have been a costly misdiagnosis of the axel issue. (the noise is still present...)

Just purchased a 2013 Ford F-150 from Derrick Sailes. The entire experience was fantastic! Derrick was super easy to work with, as was the Finance Manager, Bobby! Love the F150 as well! Jeff Triplett

Please disregard the previous email. Mr Carr is very knowledgeable, caring, devoted to his clients, helpful. Mr. Carr makes sure you are very satisfied before driving off. I really appreciated how he worked with me.

Moses Shorter was a WONDERFUL salesman, he was with us the whole day Saturday to help our kids with their first adult purchases, THANK YOU MOSES SHORTER!!!!!

I will not visit another Auto Nation. I purchased a used 2012 Tahoe on December the 13th. Before I purchased the vehicle I spoke with my sales person Derek and a manager whos name I don't recall. I asked for two simple cosmetic fixes. 1) was to have a missing button replaced on the side of the drivers seat. 2) was to have the a/c buttons repaired as they were scratched off (which is a common issue with Tahoes). I was told by the manager that the parts "have already been ordered and will be fixed" as I was not the only person to complain about these two issues. I did not bring up or ask for them to repair the cracks in the dash (which is another common issue with tahoes). With the manager telling me the parts were ordered and to be repaired I went ahead and decided to purchase the vehicle. While filling out the paper work we added in writing about fixing the a/c buttons but did not write in about the seat button (which was my mistake for trusting their word). I purchased this vehicle for my wife for Christmas. Therefore once the paper work was finished I left the car at the dealership for them to complete the repairs. Day after day went by without any repair work getting completed. I would call Derek to get updates on the repairs only to get the run around, "We are still waiting on the part" "the part came in but is was the wrong one", " still waiting on the parts". After 10 days of waiting I could not wait anymore, as I mentioned this was a gift for my wife for Christmas. I had no option but to pick the vehicle up on Dec the 23rd, without the repairs being completed. When I informed Derek I would be picking up the vehicle he told me he would not be there but he had it cleaned and filled up for me. On my arrival to pick up the vehicle it was not clean and was not filled up....It looked the exact same as when I bought the vehicle 10 days prior. Debris from shoes was still on the floor that could have easily been vacuumed and it had 3/4 a tank of fuel which was the same as the last time I test drove it. I also expressed to Derek of my displeasures of not having the repairs complete ( in a very nice and professional manner) and Derek assured me he understood and would have it taken care of. Once the parts are in he would call and I could bring it in to have them completed. As of this writing, it is now Jan 16th, 2019 and I have yet to hear from Derek one time since I picked up the vehicle. I did receive a e-mail from Brandon McDaniel (an associate of Dereks) on Jan 3rd asking for referrals. I told him about my issues and he responded that he would look into it. However I have not heard back from him since. The bottom line is that purchasing a vehicle is not always the most pleasant experience.. But to have someone lie to your face, to tell you what you want to hear just to get a sale and once you drive off the lot (after the vehicle sat there for 10 days) to never hear from them again takes it to a whole new level. I will get the repairs done myself, but more importantly, I will not visit another Auto Nation, particularly Auto Nation Ford on Mt Moriah in Memphis TN.

Very cordial and professional. Met the needs to close a deal.

we are always pleased. We wish you were closer to our house though

The service department has improved and the service manager displays genuine concern for customers. He went out of his way to make sure my concerns were dealt with in a timely manner. Very impressive.

Okay!! People were on their phones and pointed to who I needed to see. Wasn't as cordial as past experiences, no good morning or hello, how may I help you, seemed like staff was tired and ready to go home

They had my car for 3 weeks and didn’t fix it. Steve service writer told my husband that he was talking over his head that he would have to talk to the mechanic. We had asked to fix the recall on his passenger air bag and they didn’t. The tow driver was told he would have to push the car out himself. Horrible

I had to have my truck towed to dealer on a Sunday so of course it would not be seen until Monday or Tuesday. So I was expecting a call from someone to go over what I needed done. No call came. I called and called and finally got some on Wednesday, however the mechanic assigned was not available to speak and I was told that it was being looked at and that once problem was found I would be give a call. Thursday, no call. Friday morning i was finally called and I was told what they thought was the problem. Quoted a lot of money, but I had no choice needed it done. So I authorized the repair and was told it would be ready that evening. I got off worked headed to the service shop, it was around 4:00 or so, assigned mechanic was not there and the others there did not know anything about it. So i was to check back Saturday. :( :( I got up Saturday headed to the shop assigned mechanic was off. I never was really able to talk to the assigned mechanic to give a history of what was happening to my truck. I asked if they knew if my truck was ready, that I was told it would be on friday. They (other service guy) looked through M.C's desk found my paperwork in file ready to go, so he handed it to cashier and told me all what was done. I said ok sounds about right. (but i admit because it had been a minute I had forgotten about other issues I was having with truck, that is why I wished someone would have called me 1st so I could explain or I wished the shop would have done a diagnostic) truck drove fine rest of the day. Saturday night the same issues started again, So I parked it and let it rest, of course shop was closed so I could not call. Sunday tested it again but still same issues. Monday car would not move at all it cranked but would not move. I'm so frustrated I just could not take it back to same place just to have no communication or for them to have it for a week again. So I went to shop where I'm used to the service and repair work. That's where I stand now. Out of a lot of money and more to come.

Completely revamp your service department with individuals who have any customer service skills. Terrible!!

I was in to address a carbon monoxide recall issue, so I'm not sure about the quality of the repair yet. I really was appreciative of the shuttle service since I had to leave my vehicle. Also appreciated the service manager's help.

just bought a 07 GMC Yukon from Lermedeyo Williams. His customer service is great he will do his best to take care of you as a customer and makes sure you are happy with the decision you make. I'm very happy with my truck and my decision to use AutoNation Ford Memphis

Just recently got my new Ford Edge and as usual the service was excellent! I always feel like royalty when I go to Autonation Ford Memphis! Bobby Hodge , finance director provides excellent service !! Everyone is so friendly and courteous and Derrick , my salesman is the best! Thank you Autonation Ford Memphis!! I rate y’all 5 stars +

Like buying from family. Friendly and fast.

Grant and Craig took charge of a complicated transmission fix for my son's car. Thanks to them my son will be home for Thanksgiving. The transmission tech fixed the car so that it has lots of pep.

Grant and Craig and the transmission tech fixed a complicated transmission job for my son's Mustang. The car has lots of pep.

Love Grant. So helpful and everything he said turned out to be right.